Jaileen Delgado-Ortuno
Marietta,GA
Summary
Developed key skills in collaborative environment, including effective communication, problem-solving, and client support. Looking to transition into new field where these skills can be applied and further developed. Focused on contributing to team success and client well-being through dedicated service.
Overview
3
3
years of professional experience
Work History
Case Manager Intern
The Center for Family Resources
08.2024 - 05.2025
- Provided direct support to families facing homelessness, food insecurity, and housing instability by connecting them with critical community resources and services.
- Assisted case managers with client intakes by gathering demographic data, assessing needs, and initiating individualized service plans.
- Monitored client progress by maintaining accurate case notes, conducting follow-ups, and ensuring timely access to ongoing support services.
- Contributed to outreach efforts by designing a resource pamphlet in collaboration with the marketing team to increase community awareness of available programs.
- Built strong relationships with families by listening with empathy and treating everyone with respect, helping them feel supported and understood.
- Collaborated with case managers and team members in case review meetings to share updates, coordinate services, and ensure families received comprehensive support.
Hostess
Pappasito's Cantina
01.2022 - 01.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05-2025
Minor - Economics
Georgia State University
Atlanta, GA05.2025
Skills
- Attention to detail
- Case Management
- Client Advocacy
- Resource Navigation
- Documentation
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager Intern
The Center for Family Resources
08.2024 - 05.2025
Hostess
Pappasito's Cantina
01.2022 - 01.2023
Bachelor of Science - Social Work
Georgia State University
Minor - Economics
Georgia State University
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