Summary
Overview
Work History
Education
Skills
Timeline
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Jailen Harper

Pearland,TX

Summary

Accomplished Customer Service Representative at Pro Park Valet Services with a reputation for exceptional complaint resolution and quality assurance. Utilized strong decision-making and time management skills to build empathetic client relationships, consistently exceeding service goals and enhancing customer satisfaction. Recognized for delivering efficient, organized service with excellent multitasking abilities in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pro Park Valet Services
Houston, TX
03.2023 - 04.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Patient Escort

St. Luke's Episcopal Hospital
Houston, TX
01.2022 - 02.2023
  • Conducted patient transfers within facility, focusing on safety and preserving dignity.
  • Assisted nursing staff by coordinating patient movements to appointments and procedures efficiently.
  • Monitored patient status during transport, reporting any changes to medical personnel promptly.
  • Maintained cleanliness and organization of transport equipment and waiting areas for patient safety.
  • Coordinated with healthcare professionals to streamline patient movement.
  • Educated patients on transportation procedures, fostering understanding and compliance with protocols.

Education

High School Diploma - Required High School Curriculum

Assets Academy
Manvel, TX
06.2020

Skills

  • Complaint resolution
  • Time management
  • Multitasking and organization
  • Courteous demeanor
  • Decision-making
  • Quality assurance controls

Timeline

Customer Service Representative

Pro Park Valet Services
03.2023 - 04.2025

Patient Escort

St. Luke's Episcopal Hospital
01.2022 - 02.2023

High School Diploma - Required High School Curriculum

Assets Academy