Jailene Ceron
Winder,GA
Summary
Bilingual professional with a strong commitment to customer service and team development. Experienced in motivating staff to exceed performance goals while ensuring effective communication and operational excellence. Proven ability to address customer concerns and enhance satisfaction in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Store Manager
AutoZone
Loganville, Georgia
07.2023 - Current
- Recruit, supervise, schedule, train, and develop store personnel.
- Led team in skill development and performance improvement initiatives.
- Motivated employees to excel in roles, fostering a culture of productivity.
- Drive WOW. Customer Service, creating an outstanding shopping experience.
- Engaged customers, resulting in increased satisfaction and loyalty.
- Address customer concerns professionally, turning complaints into compliments.
- Assume responsibility for store operations and the commercial department in the absence of the Commercial Sales Manager.
- Conduct and review all opening and closing procedures.
- Manage emergency situations and follow proper accident protocols.
- Monitor and manage activities related to risk & safety management, ensuring a secure workplace with protective personal protective equipment (PPE) compliance.
- Monitor cash flow, inventory, and security control to optimize profitability.
- Analyze and reconcile Proft &Loss statements, tracking store performance.
- Maintain sales productivity, store appearance, and merchandising excellence.
- Delegate merchandising tasks efficiently, ensuring timely completion.
- Provide performance feedback, conduct evaluations, and foster a culture of success.
- Sales & Performance Metrics
- Process & Team Collaboration
Commercial Specialist
AutoZone
Winder, Georgia
01.2024 - 12.2024
- Assist commercial customers with product selection and order management.
- Maintain accurate billing records and ensure on-time deliveries.
- Conducted account visits to strengthen relationships and enhance service quality.
- Generated new business through targeted outbound calls and in-person outreach.
- Follow cash handling procedures, including deposits and collections.
- Document and inspect all deliveries for accuracy and condition.
- Monitor and report on vehicle maintenance and safety.
- Oversaw battery consignment inventory management to ensure availability. and perform weekly stock checks.
- Handle returns and accident procedures according to company policy.
- Lead the commercial department in the absence of the Commercial Sales Manager.
- Promote a safe and compliant work environment for all team members.
Retail Sales Associate
AutoZone
Lilburn, Georgia
03.2018 - 06.2023
- Engaged with customers by providing reliable automotive advice through clear, professional communication.
- Collaborated with team and management to foster a motivated, productive store atmosphere.
- Recommended products and promotions, boosting customer experience and achieving sales targets.
- Restocked merchandise, ensured organization, and adhered to cash handling and loss prevention protocols.
- Completed tasks efficiently using structured processes while adhering to safety policies and PPE guidelines.
- Assisted customers with wiper blade, battery, and light bulb installations.
- Utilized diagnostic tools to read vehicle codes and suggest appropriate solutions.
- Maintained up-to-date knowledge on automotive parts, tools, and promotions via AutoZone systems.
Associate
Pizza Hut
01.2016 - 02.2018
- Answering Phones: Take incoming customer calls, answer menu questions, and explain active promotions or specials.
- Processing Orders: Enter customer choices accurately into the POS (Point of Sale) computer system and upsell extra items.
- Customer Service: Greet carry-out or dine-in guests at the front counter and resolve any concerns or complaints.
- Kitchen Support: Help organize takeout and delivery orders, handle cash register transactions, and assist on the food preparation or cut table when needed.
- Store Maintenance: Keep the front counter and customer service area clean and organized
Education
High school diploma -
Parkview High School
Lilburn, GA12-2016
Skills
- Store operations management
- Sales leadership
- Inventory Management
- Retail merchandising
- Point of Sale Systems
- Customer service excellence
- Team Development
- Inventory management
Personal Information
- Availability: Willing to relocate to: Athens, GA - Lawrenceville, GA - Bethlehem, GA
Languages
Spanish
Native/ Bilingual
Accomplishments
- 2025 President's Club
Timeline
Commercial Specialist
AutoZone
01.2024 - 12.2024
Store Manager
AutoZone
07.2023 - Current
Retail Sales Associate
AutoZone
03.2018 - 06.2023
Associate
Pizza Hut
01.2016 - 02.2018
High school diploma -
Parkview High School