Jailene Galvez
Chicago,IL
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Executive Assistant
OSISearch
Remote
04.2023 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and staffing data.
- Trained junior office staff in correct procedures and reporting requirements.
- Maintained and processed invoices, deposits and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Executive Assistant
Sloan Valve Company
Franklin Park, IL
2022 - 2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported 3 VP's with project support, data tracking and management of complex calendars
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
Client Services Manager/Administrative Assistant
Brand And Business Incubator
Chicago, IL
08.2017 - 02.2022
- Managed 12 digital consumer accounts exceeding performance standards for answer rate, handle time, and service quality.
- Analyzed efficiency of purchasing procedures
- Utilized inventory management software for data compilation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supervised and assessed employee performance to determine training
- Met with CEO on monthly basis to review and streamline procedures.
- Monitored office calendars for both managing partners to plan meetings, activities and travel to maximize productivity.
Assistant
Prospect Airport Services
Chicago, IL
02.2016 - 08.2017
- Composed, sent, received, and distributed correspondence through letters and emails.
- Arranged schedules for two supervisors to meet with clients and business partners.
Education
University of Illinois At Chicago
Chicago, ILSkills
- Call Routing
- Microsoft SharePoint
- Accounting Techniques
- Adobe Systems Adobe Acrobat
- Invoice Preparation
- Travel Arrangement Coordination
- Inquiry Response
- Acctivate-ERP System
- EDI / True Commerce
- Intuit QuickBooks
- Spanish Fluency
- Calendar and Scheduling Software
Timeline
Executive Assistant
OSISearch
04.2023 - Current
Client Services Manager/Administrative Assistant
Brand And Business Incubator
08.2017 - 02.2022
Assistant
Prospect Airport Services
02.2016 - 08.2017
Executive Assistant
Sloan Valve Company
2022 - 2023
University of Illinois At Chicago