Jailin Campbell
Bay Springs
Summary
Dedicated and customer-focused professional with over 10 years of experience in leadership, customer service, and operational management. Skilled in building strong client relationships, resolving issues efficiently, and leading teams to exceed performance goals. Known for reliability, adaptability, and effective communication. Adept at streamlining processes, improving service quality, and delivering high-level results in both retail and financial service environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community Choice Finance
Laurel, MS
06.2025 - Current
- - Delivered excellent customer service by addressing inquiries, processing payments, and resolving account issues.
- - Assisted clients in understanding financial products and services to meet their needs.
- - Maintained accurate records while following compliance and confidentiality standards.
Assistant Manager
C&C Foods
Bay Springs, MS
11.2014 - Current
- - Supervise daily operations, ensuring compliance with performance, quality, and customer service expectations.
- - Recruited, trained, and developed staff to strengthen team performance and retention.
- - Improved store efficiency by implementing effective inventory control and merchandising strategies.
- - Maintained a clean, safe, and organized environment to enhance customer satisfaction.
Customer Service Representative
Concentrix + Webhelp
Remote
01.2024 - 04.2024
- - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- - Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- - Managed approximately 35 incoming calls from customers daily.
Education
High School Diploma -
Bay Springs High School
Bay Springs, MS06.2013
No Degree - Accounting
Jones County Junior College
Ellisville, MS05-2028
Skills
- - Customer Service & Client Relations
- - Leadership & Team Management
- - Conflict Resolution & Problem-Solving
- - Sales & Retail Management
- - Time Management & Organization
- - Microsoft Office Suite (Word, Excel, Outlook)
- - Recruiting, Training & Staff Development
- - Inventory Control & Merchandising
- Customer service
- Data entry
- Critical thinking
- Active listening
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
RMA – Registered Medical Assistant
Languages
English – Full Professional Proficiency
Timeline
Customer Service Representative
Community Choice Finance
06.2025 - Current
Customer Service Representative
Concentrix + Webhelp
01.2024 - 04.2024
Assistant Manager
C&C Foods
11.2014 - Current
High School Diploma -
Bay Springs High School
No Degree - Accounting
Jones County Junior College