Overview
Work History
Education
Skills
Timeline
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Your Name

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Arise
Dallas
06.2023 - Current

- Provided high-level customer service, managing Brands and inquiries for multiple clients in various industries, ensuring prompt and accurate issue resolution.

- Supported and provided feedback including verifying logistics details and liaising with clients to facilitate smooth claim outcomes.

- Gained strong understanding of claims workflows,business regulations, and compliance.

- Maintained professionalism and clarity when discussing branding options, and brand statuses with clients.

Team Member

Chic Fil a
Irving, TX
04.2022 - 10.2023

Provided excellent service in a high-volume restaurant setting, handling customer orders and resolving concerns with professionalism.

- Maintained a clean and organized work environment while ensuring adherence to health and safety guidelines.

- Collaborated with team members to increase speed of service and overall customer satisfaction

Customer Service Associate

Alamo Drafthouse
Las Colinas
10.2022 - 06.2023

- Delivered exceptional customer service in a fast-paced cinema environment, ensuring guest satisfaction through proactive problem-solving.

- Assisted with ticketing, concessions, and event coordination, maintaining clear communication with both customers and management.

- Trained new team members on customer service procedures, enhancing the efficiency and overall customer experience.

Education

Diploma -

MacArthur Highschool
Dallas, TX

N/A - Medical Technology

UEI College
Arizona City, AZ
06.2023

Skills

    - Claims Adjusting & Risk Assessment

    - Customer Service & Client Relations

    - Remote Work & Virtual Communication

    - Insurance Policy Knowledge

    - Time Management & Multi-tasking

    - Conflict Resolution & Negotiation

    - Microsoft Office Suite & CRM Software

    - Strong Written & Verbal Communication

    - Licensed Adjuster (State of Texas, December 8th)

Timeline

Customer Service Representative

Arise
06.2023 - Current

Customer Service Associate

Alamo Drafthouse
10.2022 - 06.2023

Team Member

Chic Fil a
04.2022 - 10.2023

Diploma -

MacArthur Highschool

N/A - Medical Technology

UEI College