Jailin Flores Osorio

• Assisted patients with activities of daily living (ADLs), including hygiene, mobility, and feeding.

• Monitored and recorded vital signs, intake/output, and patient status changes.

• Responded promptly to call lights, ensuring patient safety and satisfaction.

• Provided in-home Applied Behavior Analysis therapy to children with neurodevelopmental disorders.

• Implemented individualized behavior intervention plans to improve communication, social, and daily living skills.

• Collected and documented behavioral data, tracking progress and collaborating with supervisors.

• Addressed and resolved customer inquiries in a high-volume environment, enhancing overall satisfaction.
• Processed policy updates, claims documentation, and administrative records accurately.
• Conducted office audits, maintained compliance, and prepared monthly reports.