Jailyn Harris
Madison,AL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Front Desk Receptionist
Pathway Health Care
Huntsville, AL
11.2021 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health records software.
- Processed patient registration forms, ensuring accuracy and completeness.
- Maintained a clean and organized front desk area consistently.
- Coordinated with healthcare staff to streamline patient flow.
- Assisted patients with inquiries about services and procedures.
- Handled confidential information in compliance with privacy regulations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Patient Care Coordinator
Pathway Healthcare
Huntsville, AL
11.2021 - Current
- Coordinated patient appointments and maintained accurate scheduling records.
- Assisted patients with insurance inquiries and verified coverage details.
- Communicated effectively with healthcare providers regarding patient needs and updates.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Monitored follow-up appointments to ensure continuity of care for patients.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Provided emotional support and counseling to patients during difficult times.
- Compiled and maintained medical charts and reports in complex digital databases.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Assisted physicians in performing various procedures related to patient care needs.
Patient Care Representative
Optum Specialty Pharmacy
Huntsville , AL
01.2020 - 10.2021
- Responded to patient inquiries with empathy and professionalism.
- Collaborated with other departments to ensure optimal customer satisfaction levels were met.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional patients service.
- Managed incoming calls, addressing patients inquiries efficiently.
- Assisted customers with inquiries and requests in a timely manner.
- Maintained accurate records of patients interactions and feedback.
- Entered information and updated patients records following telephone interactions.
- Processed insurance claims and verified patient eligibility for coverage.
Bank Customer Service Representative
Bank of America
Montgomery, AL
02.2018 - 03.2019
- Maintained customer records in compliance with privacy regulations.
- Resolved issues related to banking products and services efficiently.
- Managed client accounts, ensuring accurate information and updates.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with account inquiries and transaction requests.
- Educated clients on online banking features and security measures.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
Education
Jefferson Davis Senior High School
Montgomery, AlSkills
- electronic health records
- patient scheduling
- insurance verification
- confidential information handling
Timeline
Front Desk Receptionist
Pathway Health Care
11.2021 - Current
Patient Care Coordinator
Pathway Healthcare
11.2021 - Current
Patient Care Representative
Optum Specialty Pharmacy
01.2020 - 10.2021
Bank Customer Service Representative
Bank of America
02.2018 - 03.2019
Jefferson Davis Senior High School