Summary
Work History
Education
Skills
Why This Works For Amazon
Timeline
Generic

Jailyn Lopez

Norwich

Summary

Customer-focused professional with experience in remote call center support, sales, and technical product assistance. Proven ability to de-escalate customer concerns, resolve post-sales issues, and provide accurate solutions in fast-paced environments. Detail-oriented, tech-savvy, and highly adaptable-seeking a work-from-home Customer Service role with Amazon.

Work History

Centralized After Sales Support Team (CASST) Associate

Granite Group
  • Provided inbound customer support handling after-sales inquiries, order issues, and account concerns
  • Applied call center training to resolve customer problems efficiently and professionally
  • De-escalated escalated situations while maintaining a positive customer experience
  • Processed payments, returns, and adjustments accurately
  • Documented interactions clearly using internal computer systems
  • Met quality and performance standards in a high-volume call environment

Sales Associate - Plumbing Apprenticeship

Granite Group
  • Assisted customers with purchasing plumbing fixtures and related products
  • Learned consultative selling techniques to match customer needs with appropriate solutions
  • Built product knowledge through hands-on training and apprenticeship learning
  • Provided detailed explanations to customers regarding product use and specifications

Front Desk / Counter Sales Associate

Granite Group
  • Sold parts and supplies to plumbers and electricians
  • Processed payments and managed transactions accurately
  • Delivered friendly, professional customer service in a fast-paced retail environment
  • Handled multiple customer requests while maintaining attention to detail

Education

High School Diploma - Plumbing Degree

Ella T. Southern Grasso Technical High School

Skills

  • Customer Service (Phone & Remote Support)
  • Call Center Operations
  • Problem Solving & Conflict De-escalation
  • Payment Processing & Order Support
  • Sales & Upselling
  • Computer & System Navigation
  • Technical Product Knowledge (Plumbing)
  • Extremely Detail-Oriented
  • Time Management & Multitasking

Why This Works For Amazon

  • Shows call center + remote readiness
  • Highlights customer obsession & de-escalation
  • Proves computer skills and accuracy
  • Keeps it clean, confident, and one page

Timeline

Centralized After Sales Support Team (CASST) Associate

Granite Group

Sales Associate - Plumbing Apprenticeship

Granite Group

Front Desk / Counter Sales Associate

Granite Group

High School Diploma - Plumbing Degree

Ella T. Southern Grasso Technical High School

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