Jailyn Myles
Cincinnati
Summary
Offering strong interpersonal skills and willingness to learn and grow in a organizational development role. I have a lot of customer service experience, which has done well to develop my communication skills and conflict resolution. I am ready to use my learned experience and education to expand my career into a development career.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
Greater Cincinnati Water Works
2025.08 - Current
- Educated customers on water conservation practices and utility programs available.
- Maintained accurate records of customer interactions and service issues for reporting purposes.
- Adapted quickly to changes in policies and procedures, maintaining high service standards.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Assisted customers with inquiries and service requests, ensuring satisfaction and timely resolution.
- Utilized CCS systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
Store Associate
Aldi's
2023.11 - 2025.08
- Trained new associates on operational procedures and customer service best practices.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Education
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Cincinnati, OH2027-05
Skills
- Customer service
- Professional telephone demeanor
- Data entry
- Computer proficiency
- Microsoft outlook
- Time management
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Reliability
Timeline
Customer Relations Representative
Greater Cincinnati Water Works
2025.08 - Current
Store Associate
Aldi's
2023.11 - 2025.08
Bachelor of Arts - Organizational Leadership
University of Cincinnati