Jailyn Olmeda
Garland,TX
Summary
Personable and organized with passion for healthcare and patient support, offering strong foundation in administrative tasks and patient care. Knowledge of medical terminology and office procedures, coupled with proficiency in scheduling and maintaining patient records. Committed to enhancing patient experiences and ensuring smooth clinic operations.
Overview
3
3
years of professional experience
Work History
Chiropractic Assistant
Community Chiropractic Spine & Sport
Lewisville, TX
12.2025 - Current
- Assisted in patient intake and documentation processes to enhance office efficiency.
- Supported chiropractic staff by preparing treatment rooms and ensuring equipment readiness.
- Coordinated patient scheduling and follow-up appointments to improve client satisfaction.
- Educated patients on treatment plans, exercises, and wellness strategies for optimal recovery.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Assisted in patient intake processes and documentation management.
Student Research Assistant
Texas Woman's University
Denton, TX
08.2025 - Current
- Assisted in data collection and analysis using statistical software to ensure research accuracy.
- Conducted literature reviews to support project development and enhance research methodologies.
- Prepared and presented findings at departmental meetings, enhancing communication of complex concepts.
- Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
- Assisted in designing experiments and protocols for various research studies under supervision of lead researchers.
Barista
Starbucks
Garland, TX
09.2023 - 11.2025
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Resolved customer service issues quickly and effectively.
- Managed high-volume call traffic while maintaining quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Assistant
Passion Healthcare Services
Plano, TX
06.2025 - 10.2025
- Administered vaccinations and performed routine laboratory tests for accurate diagnostics.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered patient vitals and medical histories to ensure comprehensive care.
- Assisted healthcare providers with examinations and procedures, enhancing patient experience.
- Managed appointment scheduling and patient follow-ups to optimize clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Student Volunteer
Medical City Dallas Hospital
Dallas, TX
02.2025 - 08.2025
- Answered 30 office phone calls in 20 minutes to direct inquiries to appropriate individuals.
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
- Assisted in the preparation of presentations, reports, and other materials.
- Developed strong oral and written communication skills in working with people of different ages.
- Followed instructions from management to complete tasks according to exact specifications.
- Delivered compassionate service to patients, enhancing their hospital experience and comfort.
- Participated in safety training sessions, promoting adherence to health and safety protocols.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Team Member
Snappy Salads
Garland, TX
11.2022 - 11.2023
- Addressed customer needs, responding to specific requests.
- Participated in team meetings to discuss strategies for improvement.
- Created detailed reports outlining project progress and results achieved.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Bachelor of Science - Biology
Texas Woman's University
Denton, TX05.2028
Certified Medical Assistant - NHA ASSOCIATION
Legacy Career Institute
Carrollton, TX08.2025
High School Diploma -
North Garland High School
Garland, TX06.2024
Skills
- Effective communication
- Team collaboration
- Multitasking Abilities
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Insurance verification
- Appointment scheduling
- Telephone etiquette
- Patient care
- X-ray development
Languages
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Chiropractic Assistant
Community Chiropractic Spine & Sport
12.2025 - Current
Student Research Assistant
Texas Woman's University
08.2025 - Current
Medical Assistant
Passion Healthcare Services
06.2025 - 10.2025
Student Volunteer
Medical City Dallas Hospital
02.2025 - 08.2025
Barista
Starbucks
09.2023 - 11.2025
Team Member
Snappy Salads
11.2022 - 11.2023
High School Diploma -
North Garland High School
Bachelor of Science - Biology
Texas Woman's University
Certified Medical Assistant - NHA ASSOCIATION
Legacy Career Institute