Summary
Skills
Work History
Education
Generic

Jailyn Ortega

San Antonio,TX

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Skills

  • Team training
  • Inventory management
  • Customer education
  • Visual merchandising
  • Staff scheduling
  • Merchandising strategies

Work History

Cosmetics Department Lead

H-E-B
San Antonio, TX
04.2025 - Current
  • Trained and mentored team members on product knowledge and customer service best practices.
  • Collaborated with management to develop promotional events and in-store displays.
  • Analyzed inventory trends to optimize ordering processes and reduce stock discrepancies.
  • Coordinated staff schedules to maintain coverage during peak sales periods efficiently.

Cosmetic Beauty Advisor

H-E-B
San Antonio, TX
08.2023 - 04.2025
  • Educated customers on product benefits and application techniques to drive informed purchasing decisions.
  • Maintained knowledge of current beauty trends and product innovations for effective recommendations.
  • Assisted in visual merchandising to create appealing displays that attracted customer interest.
  • Collaborated with team members to ensure seamless inventory management and restocking processes.

In-Store Shopper

H-E-B Curbside
San Antonio, TX
06.2021 - 08.2023
  • Selected and organized customer orders accurately and efficiently.
  • Utilized H-E-B's inventory management system to track product availability and optimize selections.
  • Ensured compliance with food safety standards during the shopping process.
  • Provided exceptional customer service, addressing inquiries and ensuring satisfaction throughout the shopping experience.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Assistant

H-E-B
San Antonio, TX
06.2020 - 06.2021
  • Assisted customers with inquiries and resolved issues efficiently.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Provided exceptional support during peak hours as well as holidays and special events.

Education

Associate of Science - Engineering

Northwest Vista College
San Antonio, TX
06-2026

High School Diploma -

Science And Engineering Academy
San Antonio, TX
06-2021

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