Jailyn Suggs
Philadelphia,PA
Summary
A passionate hospitality professional with a deep love for Philadelphia, eager to inspire others to experience the city’s energy, culture, and opportunities. Seeking a sales role where I can attract visitors, events, and business while building strong relationships and driving meaningful revenue.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager (SMERF Market)
The Inn At Penn, A Hilton Hotel
Philadelphia, PA
05.2025 - Current
- Led sales initiatives to enhance hotel occupancy and revenue growth
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Conducted competitive market analysis to identify trends and opportunities for business expansion.
- Trained and mentored sales team, fostering a results-driven culture and improving performance metrics.
- Negotiated contracts with key partners, enhancing service offerings while maximizing profitability for the hotel.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Coordinator
The Westin Philadelphia
06.2024 - 05.2025
- Assist the sales team by managing inquiries, process bookings, and maintain client records
- Collaborate with clients and internal departments to plan and execute events
- Track sales metrics and keep track of quarterly goals
- Build and maintain strong relationships with clients, addressing their needs and concerns to enhance customer satisfaction and loyalty.
- Coordinated sales activities to enhance communication between departments and improve operational efficiency.
- Managed inventory levels and processed orders to ensure timely product availability for events.
Guest Services Manager
Study Hotels
08.2022 - 06.2024
- Lead, mentor, and motivate Guest Service Agents, Night Audit, and Valet teams, fostering accountability and a positive workplace culture focused on curiosity and teamwork.
- Oversee daily guest experience operations, ensuring compliance with brand standards and delivering exceptional hospitality service.
- Train staff to provide professional and warm interactions, enhancing guest experiences.
- Collaborate with Human Resources for effective recruitment, onboarding, and staff scheduling to meet business demands.
- Work closely with Sales and Banquets to coordinate events and ensure seamless execution.
- Design and implement upsell initiatives to maximize hotel revenue while offering guests discounted upgrade options.
Reservations Coordinator, Front Desk Agent, On Call Supervisor
The Inn At Penn, A Hilton Hotel
08.2018 - 03.2022
- Support the Reservations Manager with all reservation needs and collaborate with the Sales Department to coordinate group bookings.
- Monitor VIP reservations to ensure exceptional service and actively participate in the Employee Upsell Program, exceeding revenue goals.
- Engage in the Blue Energy Committee to support community service initiatives and attend weekly Executive meetings to review group bookings and make informed decisions on room block management.
Education
Bachelor of Science - Communication Studies
East Stroudsburg University
05.2016
Skills
- Customer Service Excellence
- Sales & Upselling Techniques
- Event Coordination
- Communication Skills
- Team Collaboration
- Problem Solving Skills
- Verbal and written communication
- Client relationship management
Certification
Hilton Core Sales Skills
Timeline
Sales Manager (SMERF Market)
The Inn At Penn, A Hilton Hotel
05.2025 - Current
Sales Coordinator
The Westin Philadelphia
06.2024 - 05.2025
Guest Services Manager
Study Hotels
08.2022 - 06.2024
Reservations Coordinator, Front Desk Agent, On Call Supervisor
The Inn At Penn, A Hilton Hotel
08.2018 - 03.2022
Bachelor of Science - Communication Studies
East Stroudsburg University
Professional Affiliations
Events Committee Member for the Greater Philadelphia Hotel Association