Jai'Lynn Pryor
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service
delivery and proven multitasking abilities. Committed to maintaining
professional relationships to increase profitability and drive business
results. Excelled in creating positive environments and streamlining
operations, enhancing guest experiences and operational efficiency.
Demonstrates reliability, empathy, and a team player mentality, ensuring high-quality service and team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Welcome Desk Attendant
Salvation Army Kroc Community Center
Chicago, IL
05.2024 - Current
- Contributed to a positive work environment through teamwork, open communication, and proactive problem-solving approaches.
- Updated guest profiles within the database system to maintain accurate records for future visits or demographic analysis purposes.
- Updated guest profiles within the database system to maintain accurate records for future visits or demographic analysis purposes.
- Managed phone lines effectively, directing calls to appropriate departments, and handling inquiries with accuracy.
- Coordinated with the housekeeping department to verify room readiness for incoming guests, reducing wait times during the check-in process.
Office Manager
Chatham Academy High School
Chicago, IL
01.2021 - 05.2024
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
City Mail Carrier
USPS, United States Postal Service
Chicago, IL
05.2020 - 12.2020
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers, regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising the quality or timeliness of the service provided.
Education
High School Diploma -
Perspectives High School Of Technology
8522 S Lafayette Ave 05-2019
Skills
- Human Resources Administrator
- HIPAA compliance knowledge
- Performance monitoring
- Policy development
- Leadership qualities
- Lesson Planning
Certification
- Pharmacy Technician License
Timeline
Welcome Desk Attendant
Salvation Army Kroc Community Center
05.2024 - Current
Office Manager
Chatham Academy High School
01.2021 - 05.2024
City Mail Carrier
USPS, United States Postal Service
05.2020 - 12.2020
- Pharmacy Technician License
High School Diploma -
Perspectives High School Of Technology
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