Jaime Acosta
Summary
Dedicated healthcare professional with over 15 years of experience in patient access and medical support roles. Proven track record in insurance verification, electronic medical record management, and fostering effective communication among patients and staff to improve service delivery.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Conifer
El Paso, TX
09.2022 - Current
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Office Specialist
Neurosurgical Specialists Of El Paso
El Paso, TX
11.2018 - 07.2022
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Facilitated communication between patients and medical staff, improving service delivery.
- Maintained electronic health records, ensuring data integrity and confidentiality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Psychiatric Nursing Assistant
El Paso Psychiatric Center
El Paso, TX
08.2008 - 11.2018
- Assisted in providing compassionate care to patients with mental health disorders.
- Monitored patient behavior and reported changes to nursing staff promptly.
- Implemented therapeutic activities that fostered patient engagement and recovery.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
Medical Assistant
Dr. Kumar
El Paso, TX
06.2015 - 09.2016
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Coordinated appointment scheduling, optimizing physician's calendar for maximum efficiency.
- Performed routine clinical tasks, including vital sign measurement and specimen collection.
- Educated patients on treatment plans and medication management to enhance understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
El Paso Surgical Associates
El Paso
10.2004 - 06.2006
- Managed electronic health records (EHR) systems to maintain data integrity and confidentiality.
- Supported office operations by maintaining inventory of medical supplies and equipment.
- Trained new staff on administrative procedures and patient care protocols for improved team performance.
- Implemented workflow improvements that streamlined patient processing times and enhanced service delivery.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
High School Diploma -
Ysleta High School
El PasoMedical Assistant -
Computer Career Center of El Paso
El PasoNo Degree - Nursing
Anamark
El PasoSkills
- Customer service
- Insurance verification
- HIPAA compliance
- EMR
- Money handling
- Pre-admission requests
- Registration and admissions
- Patient education
- Referral coordination
- Attention to detail
Languages
English
Spanish
Timeline
Patient Access Representative
Conifer
09.2022 - Current
Medical Office Specialist
Neurosurgical Specialists Of El Paso
11.2018 - 07.2022
Medical Assistant
Dr. Kumar
06.2015 - 09.2016
Psychiatric Nursing Assistant
El Paso Psychiatric Center
08.2008 - 11.2018
Medical Assistant
El Paso Surgical Associates
10.2004 - 06.2006
High School Diploma -
Ysleta High School
Medical Assistant -
Computer Career Center of El Paso
No Degree - Nursing
Anamark