JAIME A. PALOMARES
Pasadena,TX
Summary
Dedicated professional with expertise in team leadership, workload coordination, and operational problem-solving. Organizes assignments and coordinates team efforts to enhance productivity in fast-paced environments. Collaborates with multidisciplinary teams to streamline workflows and ensure service continuity while upholding professionalism and confidentiality.
Overview
1
1
Certification
26
26
years of professional experience
Work History
In Person Healthcare Interpreter
HARRIS HEALTH SYSTEM
Houston, TX
05.2011 - Current
- - Provide professional English/Spanish interpretation in a high-volume hospital environment, supporting physicians, nurses, patients, and multidisciplinary healthcare teams.
- - Assist with complex medical encounters involving emergency care, admissions, treatment planning, surgery, discharge, social services, and informed consent.
- - Interpret surgical and blood transfusion consent information, including procedures, risks, and patient questions.
- - Translated medical reports, educational materials, advance directives, and discharge instructions to enhance patient understanding and care continuity.
- - Maintain high productivity while ensuring accuracy, confidentiality, professionalism, and compliance with healthcare interpreting standards.
- - Collaborated with staff and management to resolve operational concerns and ensure seamless patient services.
- - Trained and coached employees on consecutive interpretation techniques and Epic documentation, improving consistency and quality in language-access services.
Telephone Spanish Interpreter
HARRIS HEALTH SYSTEM
Houston, TX
05.2009 - 05.2011
- - Provide telephonic interpretation through the Harris Health System Health Call Center and Ask My Nurse program.
- - Provided accurate English/Spanish interpretation in a high-volume telephone environment.
- - Consistently handled a high volume of calls while maintaining quality, accuracy, and professionalism.
- - Supported supervisors by providing assistance on administrative tasks and project planning. with departmental projects, worksheets, and administrative responsibilities.
- - Facilitated clear communication between patients and healthcare staff, enhancing access to services.
Patient Registration
HARRIS HEALTH SYSTEM
Houston, TX
11.2004 - 05.2009
- - Registered patients, verifying demographic, insurance, and personal information for accuracy to ensure seamless patient experience.
- - Assisted with emergency department patient checkout and discharge processes.
- - Verified insurance coverage and processed patient charges, ensuring accurate billing and reducing potential claim denials.
- - Assisted with emergency department patient check-out and discharge processes.
Bank Teller
BANK OF AMERICA
Baytown, TX
05.2004 - 11.2004
- - Processed financial transactions with a focus on accuracy and security, ensuring high levels of customer satisfaction.
- - Ensured financial accuracy by meticulously verifying and counting cash, checks, money orders, and cashier's checks.
- Processed customer transactions accurately and efficiently.
- Managed cash drawer and ensured proper balancing at end of shifts.
- Provided exceptional customer service and addressed client inquiries promptly.
Warehouse Supervisor
HANDY HARDWARE WHOLESALE
Houston, TX
11.2000 - 09.2004
- - Supervised a 12-person warehouse team responsible for picking, staging, wrapping, and palletizing customer orders.
- - Assigned daily responsibilities and coordinated workloads, ensuring alignment with productivity and fulfillment goals.
- - Monitored workflow and supported employees to maintain operational efficiency and address challenges promptly.
- - Maintained productivity, accuracy, organization, and safety standards in a fast-paced distribution environment.
- - Provided hands-on leadership, resolving operational issues to minimize workflow disruptions.
Education
GED -
Some College -
Skills
- Spanish interpretation
- Medical terminology
- EPIC charting
- Epic documentation
- Consent documentation
- Patient communication
- Cultural competency
- Confidentiality compliance
Certification
Certified Healthcare Interpreter (CHI) Language Interpreter Certification Harris Health System Certification Commission for Healthcare Interpreters (CCHI) — Spanish, Certification #009760
Timeline
In Person Healthcare Interpreter
HARRIS HEALTH SYSTEM
05.2011 - Current
Telephone Spanish Interpreter
HARRIS HEALTH SYSTEM
05.2009 - 05.2011
Patient Registration
HARRIS HEALTH SYSTEM
11.2004 - 05.2009
Bank Teller
BANK OF AMERICA
05.2004 - 11.2004
Warehouse Supervisor
HANDY HARDWARE WHOLESALE
11.2000 - 09.2004