JAIME A ROSALES
CORSICANA
Summary
Dynamic Assistant Manager with a proven track record at Discount Tire, excelling in customer service and team leadership. Enhanced team performance through effective training programs and streamlined inventory management, resulting in improved operational efficiency. Skilled in problem-solving and decision-making, driving sales growth while ensuring exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Discount Tire
7931 Southwest Fwy, Houston, TX 77074
11.2015 - 01.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs to enhance team performance and improve product knowledge.
- Developed and maintained inventory management processes to optimize stock levels.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
- Collaborated with senior management on strategic initiatives to drive sales growth.
- Led team meetings to communicate objectives, expectations, and performance improvements.
- Resolved customer complaints effectively, enhancing overall customer experience and retention.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Helper
Strutting Plumbing
5805 Cypress St, Houston, TX 77074
06.2015 - 11.2015
- Assisted plumbers in installation and repair of residential plumbing systems.
- Maintained tools and equipment to ensure optimal functionality and safety.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Learned plumbing techniques and safety protocols through hands-on training.
- Performed manual labor and random jobs to help teams accomplish goals.
Picker
XL Parts
15500 Hempstead Rd, Houston, TX 77040
05.2014 - 03.2015
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs to enhance team performance and improve product knowledge.
- Developed and maintained inventory management processes to optimize stock levels.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
- Collaborated with senior management on strategic initiatives to drive sales growth.
- Led team meetings to communicate objectives, expectations, and performance improvements.
- Resolved customer complaints effectively, enhancing overall customer experience and retention.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Bellaire High School
5100 Maple St, Bellaire, TX 7740105.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Task delegation
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Discount Tire
11.2015 - 01.2022
Helper
Strutting Plumbing
06.2015 - 11.2015
Picker
XL Parts
05.2014 - 03.2015
High School Diploma -
Bellaire High School