Jaime Baxter
Council Bluffs,IA
Summary
Dynamic and results-oriented professional with extensive experience in technical troubleshooting and customer service, notably at Canon Solutions America. Excelled in preventive maintenance and technical support, enhancing operational efficiencies and user satisfaction. Demonstrated exceptional problem-solving abilities and a commitment to improving team performance through effective communication and collaboration. Hardworking Field Service Technician bringing 12+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Truno
04.2024 - 10.2024
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Followed safety procedures to avoid injuries in field.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Responded quickly to emergency maintenance requests for timely on-call support.
Client Services Representative
Canon Sutions America
04.2017 - 11.2023
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical Field Representative
Ricoh USA
06.2011 - 02.2017
- Connected with customers to assess satisfaction and resolve service issues.
- Traveled to site locations to assist with resolving problems and assist with heavy workloads
- Reviewed technical documentation to complete equipment maintenance and repair.
- Reviewed in-house stock to determine materials availability for production jobs.
- Created and maintained detailed reports and schedules of all production tasks.
- Developed and maintained efficient production processes and procedures.
- Managed inventory and supply chain functions for production materials and equipment.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs05-1994
Skills
- Technical Analysis
- Preventive Maintenance
- Technical Troubleshooting
- Equipment Repair
- Vehicle Maintenance
- Technical Support
- Problem-Solving
- Hardware Repair
- Software configuration
- Customer Service
- Timely Reports Completion
- Diagnostic Testing
Timeline
Field Service Technician
Truno
04.2024 - 10.2024
Client Services Representative
Canon Sutions America
04.2017 - 11.2023
Technical Field Representative
Ricoh USA
06.2011 - 02.2017
High School Diploma -
Thomas Jefferson High School
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