Jaime Bis
St Louis,MO
Summary
Dedicated and customer-focused restaurant professional with nearly 20 years of experience in the hospitality industry. Skilled in providing exceptional service, managing fast-paced environments, and enhancing guest satisfaction. Adept at multitasking, upselling, training staff, and ensuring seamless restaurant operations. Passionate about creating memorable dining experiences through attention to detail and a positive attitude.
Overview
19
19
years of professional experience
Work History
Server
Brio Italian Grille
07.2017 - Current
• Managed multiple tables efficiently, taking accurate orders and accommodating special requests.
• Trained and mentored new staff members, enhancing team performance and customer satisfaction.
• Assisted in opening and closing duties, including inventory management and cash handling.
• Promoted menu items and upsold specials to boost sales.
Server
Olive Garden
01.2010 - 11.2015
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Supervisor/Host/Server
Max & Erma's
02.2006 - 01.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Delivered outstanding customer service, ensuring a welcoming and enjoyable dining experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Diploma -
Granby High
Norfolk, VA05.2009
Skills
Excellent customer service and communication
Strong knowledge of food safety and sanitation
Cash handling and POS systems
Team leadership and training
Ability to multitask in high-pressure environments
Upselling and suggestive selling techniques
Menu knowledge and food pairing
Problem-solving and conflict resolution
Timeline
Server
Brio Italian Grille
07.2017 - Current
Server
Olive Garden
01.2010 - 11.2015
Supervisor/Host/Server
Max & Erma's
02.2006 - 01.2010
Diploma -
Granby High