Jaime De La Pena
Evergreen Park,IL
Summary
Performance-oriented Closing Manager with strong track record of success in team leadership, quality control, and training. Seeks every opportunity to improve team knowledge and boost results. Manages high-volume work with level-headed style and expertise.
Resourceful Closing Manager known for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and time management, ensuring smooth transaction processes. Excel in leadership, communication, and problem-solving, contributing to effective team dynamics and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Closing Manager/General Merchandise Manager
Len's Ace Hardware
Glen Ellyn, Illinois
03.2015 - Current
- Delegated work to staff, setting priorities and goals.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Led team engagement to assist cross-functional departments and achieve goals.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06-1990
Skills
- Metric tracking
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Deadline oriented
- Team building and leadership
- Staff training
- Skilled multi-tasker
- Product and service solutions
- Quality assurance
- Product knowledge
Timeline
Closing Manager/General Merchandise Manager
Len's Ace Hardware
03.2015 - Current
High School Diploma -
Lincoln Park High School