JAIME LUCAS DONOVAN
Oxbow,AL
Summary
Skilled administrative team member with extensive knowledge of medical standards, compliance requirements, and operational procedures. Adept at solving problems with a friendly and caring approach, and exceptional communication skills. Proficient in inventory management, customer service, and inner-office operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Registrar
NE AL REGIONAL MEDICAL CENTER
ANNISTON, AL
02.2000 - Current
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Entered accurate diagnosis codes into the computer system for billing purposes.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Trained new employees on proper use of registration systems and processes.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ordered and maintained supply inventory for medical office.
Education
Some College (No Degree) - Secretarial Studies And Office Administration
Gadsden State Community College
Gadsden, ALSkills
- Attention to Documentation Detail
- Data Entry Proficiency
- Effective Communication
- Insurance Eligibility Verification
- Thorough Understanding of Medical Terminology
- Professional Documentation
- Payment Handling
- Maintaining Patient Confidentiality
Certification
CERTIFIED PROFESSIONAL CODER-AAPC
OCT 2024
References
References available upon request.
Timeline
Patient Registrar
NE AL REGIONAL MEDICAL CENTER
02.2000 - Current
Some College (No Degree) - Secretarial Studies And Office Administration
Gadsden State Community College
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