Jaime Gomez
Sacramento,CA
Summary
Results-oriented professional with a diverse background in hospitality, healthcare, and various therapy roles. Adept at providing exceptional customer service and support, with a proven track record of leadership and collaboration. Demonstrates expertise in conflict and complaint resolution, workflow coordination, and maintaining meticulous attention to detail. Bilingual in Spanish, recognized for exceptional hospitality and professionalism. Proficient in staff evaluation and training, enforcing safety protocols, and ensuring compliance with HIPAA regulations. Skilled in assessment and care planning, with a strong commitment to community outreach and relationship building. Seeking to leverage this multifaceted expertise in a dynamic role that values versatility, teamwork, and a commitment to improving the well-being of others.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Serene Health
Sacramento
05.2024 - Current
- Conduct audits of each LCM to ensure quality assurance is met according to contract standards.
- Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
- Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
- Assist with onboarding new hires in coordination with Human Resources.
- Manage communication, with context, between the offices and other districts and health system partnerships.
- Aide in the completion of reports requested by the site manager.
Lead Care Manager
Serene Health
10.2023 - 05.2024
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Server
Outback Steakhouse
05.2019 - 11.2023
- In charge of running the front of house (FOH) floor plan
- Assist the general manager with day-to-day operations relating to distribution of food along with health and safety policies
- Responsible for end of day duties for the following day.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Vision Therapist
Neuro-Vision & Rehabilitation Center
03.2022 - 05.2023
- Worked collaboratively with patients to set instructional goals and develop rehabilitation plans
- Assessed patients functioning in areas such as vision, mobility, cognition, physical abilities, social and emotional health
- Instructed patients in the use of tactile, auditory, kinesthetic, and proprioceptive information
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Physical Therapy Aide
Healing Arts Physical Therapy
06.2021 - 03.2022
- Worked as part of team to execute proper care of body mechanics and safety of patient
- Instructed patients with home care exercises to promote patient ROM and overall health
- Monitored equipment use and overall safety of patients
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces, and various equipment for given treatments to reduce injury
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights, and inclined surfaces
- Positioned and secured patients properly into or onto therapy equipment to facilitate smooth and safe treatments.
Education
Diploma -
Lindhurst High School
Bachelor of Science - Kinesiology (Clinical Exercise & Rehabilitation)
California State University - Sacramento
Skills
- Conflict and Complaint Resolution
- Workflow Coordination
- Detail-Oriented
- Bilingual (Spanish)
- Hospitality and Professionalism
- Evaluating/Training
- Enforcing safety protocols
- HIPAA requirements
- Assessment and Care Planning
- Community Outreach/Relations
- Site coordination
Timeline
Site Supervisor
Serene Health
05.2024 - Current
Lead Care Manager
Serene Health
10.2023 - 05.2024
Lead Vision Therapist
Neuro-Vision & Rehabilitation Center
03.2022 - 05.2023
Physical Therapy Aide
Healing Arts Physical Therapy
06.2021 - 03.2022
Server
Outback Steakhouse
05.2019 - 11.2023
Diploma -
Lindhurst High School
Bachelor of Science - Kinesiology (Clinical Exercise & Rehabilitation)
California State University - Sacramento