Jaime Hale
Hazel Park,MI
Summary
Experienced manager with a strong background in staff training and development. Proven ability to optimize guest experiences through effective time management and exceptional service, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server and Manager
Loccino's Italian Grill
Troy, MI
10.2014 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multi-table sections efficiently, prioritizing tasks to optimize dining experience.
- Trained new servers on menu knowledge, service standards, and point-of-sale systems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Woody's
Royal Oak, MI
03.2013 - 09.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table settings and maintained cleanliness throughout dining area.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Garden City High School
Garden CitySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Time management
- Staff training and development
- Complex Problem-solving
Timeline
Server and Manager
Loccino's Italian Grill
10.2014 - Current
Server
Woody's
03.2013 - 09.2014
High School Diploma -
Garden City High School