Jaime Landaverde
Houston,TX
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
17
17
years of professional experience
Work History
Assistant Manager
UG2
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintenance Technician
Avalon
08.2023 - 04.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Bartender Shift Manager
El Tiempo Cantina
02.2013 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server Shift Leader
Mama Ninfa's
01.2010 - 11.2012
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintenance Technician
ServUs
04.2008 - 12.2009
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Associate of Arts -
San Jacinto College District
Pasadena, TXHigh School Diploma -
East Boston High School
Boston, MA06.2007
Skills
- Bilingual (English and Spanish)
- Energetic and Outgoing
- Food Preparation and Safety
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- High-Volume Environments
- Maintaining Clean Work Areas
- Safe Food Handling Procedures
- Organizational Abilities
- Craft Cocktail Preparation
- Private Events and Catering
- Teamwork and Collaboration
- Organizational Abilities
- Craft Cocktail Preparation
- Private Events and Catering
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
References
Víctor Ayala , Account Manager
781 606 2587
Ruth Linares, Senior Account Manager 832 873 2111
Eduardo Morgan, General Manager
832 875 4870
Monica Morales, General Manager
713 673 9227
Cesas Tecolt, general manager
929 231 5922
Timeline
Assistant Manager
UG2
04.2024 - Current
Maintenance Technician
Avalon
08.2023 - 04.2024
Bartender Shift Manager
El Tiempo Cantina
02.2013 - 05.2023
Server Shift Leader
Mama Ninfa's
01.2010 - 11.2012
Maintenance Technician
ServUs
04.2008 - 12.2009
Associate of Arts -
San Jacinto College District
High School Diploma -
East Boston High School
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