Jaime Marroquin
Seattle
Summary
Dynamic professional with a strong focus on enhancing customer experiences through effective team leadership and problem-solving. Proven ability to train staff and implement sales strategies that drive growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
The Home Depot Inc
Seattle, WA
02.2025 - 02.2026
- Assisted in managing daily store operations to enhance customer service experience.
- Supported inventory management, ensuring product availability and organization on sales floor.
- Collaborated with team to implement merchandising strategies that improved product visibility.
- Trained new associates on company policies and customer service best practices.
- Developed associates to further understand their roles in the sales department
Customer Experience Manager
The Home Depot Inc
Seattle, WA
02.2024 - 02.2025
- Developed and implemented customer feedback systems to enhance service delivery.
- Collaborated with cross-functional teams to optimize customer journey mapping.
- Analyzed customer satisfaction metrics to identify areas for improvement.
- Trained and mentored staff on best practices for customer engagement.
Education
High School Diploma -
Hiram W. Johson
Sacramento, CA06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Multitasking and organization
- Workplace safety compliance
- Coaching and mentoring
- Hiring and training
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Home Depot Inc
02.2025 - 02.2026
Customer Experience Manager
The Home Depot Inc
02.2024 - 02.2025
High School Diploma -
Hiram W. Johson