Jaime Martinez
Encinitas ,CA
Summary
Dynamic Restaurant Manager with a strong background in food service at Jorge’s Mexicatessen. Proven expertise in team management and customer engagement, enhancing service quality and operational efficiency. Skilled in inventory control and conflict resolution, consistently improving customer satisfaction and staff performance through effective training and support.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Jorge’s Mexicatessen
Encinitas, CA
01.2022 - Current
- Assisted in managing daily restaurant operations and staff coordination.
- Learned to maintain high standards of food safety and hygiene practices.
- Supported inventory management by tracking supplies and placing orders as needed.
- Gained experience in handling customer inquiries and resolving issues promptly.
- Developed knowledge of menu items to provide recommendations to guests effectively.
- Observed staff performance, providing feedback to improve service quality and team dynamics.
- Participated in training sessions to enhance skills in customer service and operational procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Technology Technician
McDonald's
Encinitas, CA
10.2019 - 12.2021
- Troubleshot and repaired point-of-sale systems to minimize downtime.
- Provided technical support to staff, improving response times for equipment issues.
- Assisted in software updates, ensuring compliance with operational standards.
- Monitored inventory of technology supplies and coordinated reorders as needed.
- Conducted routine maintenance on hardware, enhancing system reliability.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Developed strong relationships with vendors, negotiating favorable contracts for hardware and software purchases.
Assistant Manager
McDonald's
Encinitas, CA
07.2017 - 07.2022
- Supported daily operations by coordinating team schedules and ensuring adequate staffing levels.
- Trained new employees on company policies, procedures, and customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Escondido High
Escondido, CA06.2016
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Food service background
- Schedule coordination
- Catering coordination
- Food plating and presentation
- Customer service
- Problem-solving
- Safe food handling
- Critical thinking
- Conflict resolution
- Delegating assignments and tasks
- Monitoring food preparation
- ServeSafe manager
Timeline
Restaurant Manager
Jorge’s Mexicatessen
01.2022 - Current
Technology Technician
McDonald's
10.2019 - 12.2021
Assistant Manager
McDonald's
07.2017 - 07.2022
Escondido High