Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaime Montes

Bellflower,CA

Summary

Reliable and personable with exemplary customer service skills and experience in helping others. Collaborative team member that promotes positive work culture. Displays outstanding conflict resolution skills, and sound judgment to positively impact company success. Dedicated to applying training, and can adapt quickly to a changing environment.

Overview

6
6
years of professional experience

Work History

Store Associate

Foot Locker
Santa Monica, CA
09.2022 - Current
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.

Logistics Team Member

Industrias T.Taio
Vernon, CA
10.2020 - 08.2022
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Handled paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Produced weekly status reports detailing logistic operations and problems.

Customer Service

KFC Taco Bell
Los Angeles, CA
04.2017 - 06.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Science - Kinesiology

Santa Monica College
Santa Monica, CA
06.2023

Skills

  • Customer Service
  • Service-Orientation
  • Conflict Resolution
  • Verbal and Written Communication
  • Analytical Thinking

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Store Associate

Foot Locker
09.2022 - Current

Logistics Team Member

Industrias T.Taio
10.2020 - 08.2022

Customer Service

KFC Taco Bell
04.2017 - 06.2019

Associate of Science - Kinesiology

Santa Monica College

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Jaime Montes