Jaime Morton
Westville,IN
Summary
Developed strong background excelling in customer service and operational analysis within fast-paced environment. Skilled in data analysis, solution oriented process improvement, and enhancing customer experiences. Seeking to transition into new field, leveraging transferrable skills to contribute effectively in diverse settings.
Overview
24
24
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work History
Office Manager
BMF Metalworks
01.2022 - 01.2025
- Managed daily office operations, including scheduling appointments, inventory assessments and ordering
- Provided exceptional customer service when addressing client inquiries via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
Assistant Store and Merchandising Manager
J.Crew
01.2013 - 01.2022
- Led team to #1 performance in client outreach (2013-2022) Organized and executed successful events driving customer engagement
- Top selling manager (2016-2022) Consistently exceeded sales goals by leveraging strategic merchandising and personalized customer interactions, built a loyal client base
- District support: Traveled to region locations to train in merchandising expertise, staff training, operations, fostering collaboration and consistency
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting, enhanced conversion by implementing data driven strategies
- Streamlined customer order fulfillment systems maintaining inventory control and ensuring accurate inventory information
Training and Client Outreach Manager
J.Crew
01.2006 - 01.2013
- Motivated and trained staff to model customer service excellence
- Led onboarding, training, and maintained consistent growth goals through strong leadership, data analysis, problem-solving, team building, and coaching
- Performed keyholder duties, including opening and closing the store, monitoring payroll for store and district, and scheduling
- Enhanced client engagement by developing and implementing strategic outreach initiatives, achieving recognition as #1 credit card and new client store (2009-2013
Contract Market Research Analyst
Walt Disney Pictures Network
05.2001 - 01.2012
- Independently gathered data collection, utilized analytics tools to interpret datasets, identifying patterns and trends that med deadlines and informed strategic decisions, coordinated weekly assignments and lobby materials management across four theaters in Northwest Indiana
Education
Bachelor of Arts - Communication
Valparaiso University
Valparaiso, IN 08.2000 - 05.2025
Skills
Communication
Customer Service
Interpersonal Skills
Time Management
Problem-Solving
Attention to Detail
Microsoft Office & Google Workspace
File management & Recordkeeping
Certification
Notary Public and Remote Notary Public, Indiana
Timeline
Notary Public and Remote Notary Public, Indiana
01-2025
Office Manager
BMF Metalworks
01.2022 - 01.2025
Assistant Store and Merchandising Manager
J.Crew
01.2013 - 01.2022
Training and Client Outreach Manager
J.Crew
01.2006 - 01.2013
Contract Market Research Analyst
Walt Disney Pictures Network
05.2001 - 01.2012
Bachelor of Arts - Communication
Valparaiso University
08.2000 - 05.2025
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