JAIME PRADEL
Lake Alfred,USA
Summary
Experienced management professional with more than 25 years of leadership experience in high-volume environments. Strong background in store operations, customer service, team leadership, merchandising, inventory management, loss prevention, and employee development. Proven ability to lead teams, maintain operational standards, improve the customer experience, and support sales and profitability goals. Experienced in supporting LensCrafters retail operations and assisting with the daily workflow of an optometrist office.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Assistant optical manager
Luxotica
Lakeland, Florida
03.2025 - Current
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Conducted regular meetings with staff members to discuss operational issues or changes.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Managed and trained optical staff to ensure quality customer service.
- Ensured compliance with all applicable laws related to eye care services.
- Created marketing strategies for increasing sales in the optical department.
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
- Performed regular maintenance checks on all optical equipment.
- Researched and ordered new frames, lenses, and contacts as needed.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Conducted monthly inventory audits to track product levels.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Assisted customers with fitting frames or adjusting lenses as needed.
- Maintained up-to-date knowledge of current eyewear fashion trends.
- Prepared reports on sales trends, budgeting, and operational performance.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on how to care for, insert and remove contact lenses.
- Submitted patient insurance forms and managed simple bookkeeping.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Maintained records of prescriptions, orders and payments.
- Repaired and adjusted frames to meet customer needs.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Assistant HR Manager
TJX
Gambrills, MD
10.2016 - 02.2025
- Supervised day to day operations to meet performance, quality and service expectations
- Setting goals and developing strategies to achieve organizational goals
- Motivating and inspiring employees to perform well and meet goals
- Examining financial data to improve profitability and managing budgets and forecasts
- Manages employee benefits programs
- Ensured compliance with state employment laws and regulations
- Oversee the process of hiring new staff, including interviewing, selecting and training
- Oversees the Accounting office
- Maintains financial records including cash flow statements
- Coordinates meetings and ensures all necessary parties are invited and prepared
- Organized training sessions for staff members on topics such as safety protocols, communication techniques and customer service skills.
- Managed payroll processing for all employees using ADP Workforce Now software.
- Monitored employee attendance records to identify patterns of absences or tardiness.
- Analyzed data from exit interviews to determine areas of improvement within the organization.
- Coordinated benefits administration activities such as open enrollment periods and insurance claims processing.
- Maintained accurate records of employee personnel files according to legal requirements.
- Developed and implemented HR policies and procedures to ensure compliance with applicable laws and regulations.
- Collaborated with managers to develop strategies for improving employee engagement levels.
- Participated in salary surveys conducted by external organizations.
- Assisted in the recruitment and selection process, including job postings, screening resumes, conducting interviews and reference checks.
- Facilitated dispute resolution between employees by providing mediation services when needed.
- Conducted new hire orientations to provide information about company policies and procedures.
- Supported managers in developing individual development plans for their teams.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
Assistant Manager
Walmart
Bowie, MD
07.1994 - 10.2016
Education
Certification - Optician
Polk State College
Winter Haven, FL 08.2025 - 01.2026
Certificate of Technical Studies - Medical Billing
Coastal Georgia College
Georgia 03-2012
Associates - Business Administration
Ashworth College
Norcross, GAMedical Billing and Coding -
Ashworth College
Norcross, GAPost Degree Certification - Human Resources
Penn Foster College
Scottsdale, AZSkills
- Prescription evaluation
- Optical equipment maintenance
- Sales strategy development
- Inventory management
- Frame fitting and adjustment
- Customer relationship management
- Team leadership
- Compliance enforcement
- Employee training
- Budget management
- Data analysis for recruitment
- Performance monitoring
- Effective communication
- Conflict resolution
- Optical equipment operation
- Safety guideline adherence
- Workflow coordination
- Quality inspections
- Laboratory operations
- Optical sales
- Document management
- Insurance processing
- Appointment scheduling
- Reliability
- Adaptability
- Decision-making
Certification
- ADP Payroll Certification
- CVS Health Call Center Customer Service
- Opticianry
- Ukg
- Kronos
Timeline
Certification - Optician
Polk State College
08.2025 - 01.2026
Assistant optical manager
Luxotica
03.2025 - Current
Assistant HR Manager
TJX
10.2016 - 02.2025
Assistant Manager
Walmart
07.1994 - 10.2016
Certificate of Technical Studies - Medical Billing
Coastal Georgia College
Associates - Business Administration
Ashworth College
Medical Billing and Coding -
Ashworth College
Post Degree Certification - Human Resources
Penn Foster College