Jaime Ramos-Godwin
Parachute,Colorado
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Empathetic with a passion for delivering exceptional customer service and building rapport with callers and partners.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Garfield County Emergency Communications Authority
03.2022 - Current
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Cultivated client rapport by interfacing with callers to aid with emergencies.
- Guided callers toward the most effective solutions tailored to their needs, ensuring optimal assistance during emergencies
Harvest Supervisor
Green Medicine LLC
07.2020 - 03.2022
- Led team of 8 skilled and unskilled greenhouse personnel.
- Oversaw logging operations to identify and solve problems, improve work methods and drive compliance with company and government regulations
Lead Lifeguard
Grand Valley Recreation Center
03.2016 - 07.2020
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
Lead Lifeguard
MWR Aquatics
06.2018 - 02.2019
- Trained and managed team of 15 lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
Skills
- Crisis Deescalation
- Situational Awareness
- Accuracy and Precision
- Information Gathering, Documentation and Relay
- Critical Thinking
- Teamwork and Collaboration
- Relationship Building
Certification
- IAED - Advanced Emergency Medical Dispatcher
- BLS - Basic Life Support
- PST - Public Safety Telecommunicator
- CBI - CCIC Entry Test Certification
- IAED - Dispatch-Directed CPR v14.0
- FEMA IS-00100.c - Introduction to Incident Command IS-100
- FEMA IS-144.A - TERT Basic Course
- FEMA IS-247.c - Integrated Public Alert and Warning System (IPAWS) for Alert Originators
- FEMA IS-00700.b - Introduction to National Incident Management System
Accomplishments
Commendation for Monthly Emergency Medical Dispatcher - August 2022
Commendation for Exceptional Public Service from Colorado River Fire Rescue - December 2022
Commendation for Exceptional Public Service and Call Taking - May 2024
Timeline
Emergency Dispatcher
Garfield County Emergency Communications Authority
03.2022 - Current
Harvest Supervisor
Green Medicine LLC
07.2020 - 03.2022
Lead Lifeguard
MWR Aquatics
06.2018 - 02.2019
Lead Lifeguard
Grand Valley Recreation Center
03.2016 - 07.2020
- IAED - Advanced Emergency Medical Dispatcher
- BLS - Basic Life Support
- PST - Public Safety Telecommunicator
- CBI - CCIC Entry Test Certification
- IAED - Dispatch-Directed CPR v14.0
- FEMA IS-00100.c - Introduction to Incident Command IS-100
- FEMA IS-144.A - TERT Basic Course
- FEMA IS-247.c - Integrated Public Alert and Warning System (IPAWS) for Alert Originators
- FEMA IS-00700.b - Introduction to National Incident Management System
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