Jaime Samaniego
El Paso,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Student Services Coach
Strayer University
El Paso, TX
09.2022 - Current
- Academic Planning & Engagement
- Assist students in developing an academic plan that includes all program requirements to enable the most direct path to completion and align with their educational and career goals
- Leverage tools, systems, and software applications to optimize advising engagement
- Build a relationship with the student to encourage student success and engagement
- Utilize program analytics and outreach protocols to drive purpose-driven and transformational conversations
- Help students navigate changes in their programs and plans and understand and respond to Strayer-initiated changes
- Explore the alignment of students' educational and financial plans in relation to degree completion
- Provide resources and refer students to university support services
- Assess student needs to help them make fully informed decisions about their pathways as well as challenge them to make progress toward their goals
- Progress monitoring and academic risk mitigation
- Proactively reach out to students identified as at-risk, including but not limited to, lack of engagement, academic standing, the pace of progress, course completion, gaps in competency development
- Provide students with exceptional customer service
- Highlight and address potential barriers that may impact persistence, success, and completion
- Encourage students to develop skills and abilities indirect resolution of challenges and issues, coordinate with faculty, academic leadership, and student facing teams to seek resolution of student issues
- Coach students through disruptive life events
- Respond to the student via a wide variety of communication tools and systems including, but not limited to phone, voicemail, chat, email, casework, and social media
- Collaborate with faculty and other university leaders handling escalated student situations and supporting conflict resolution
- Communication and interaction
- Maintain appropriate and accurate documentation of all student interactions in accordance with departmental best practices
- Program, process, and policy subject matter expertise
- Serves and Strayer Universities subject matter experts concerning programs, processes, and policies in meetings, committees, and informal sessions
- Monitor and communicate trends impacting student persistence, success, and completion, discuss obstacles and challenges to the student
- Build trusted professional relationships across the business
- Participate in projects or initiatives that support departmental goals
- Support and participate in departmental and cross-functional training
- Research and stay abreast of issues and trends in other institutions of higher education
- Any other duties as assigned based on the needs of the business.
Senior Regional Advisor
Texas A&M university
El Paso, TX
06.2019 - 09.2022
- As a Senior Regional Advisor, I still have the responsibilities of a Regional Advisor II along with being responsible for involvement with the development and implementation of the admission process, financial aid and early outreach strategies that enhance the identification, recruitment, and enrollment of prospective students interested in attending Texas A&M
- Serve as a trainer and mentor for Regional Advisors and serve as a lead on select recruitment programs
- Serve as an information resource, support and backup for the Assistant Director(s) and provide leadership in management recruitment and training programs.
Regional Advisor II
Texas A&M University
El Paso, TX
10.2014 - 05.2019
- Identifies, recruits, and contributes to increasing the population of admitted and enrolled under-represented students in designated high schools and regions Work directly with prospective students and parents through the entire admissions, scholarship, and financial aid application process follow-up on specific questions troubleshoot any issues Develops, implements, and manages recruitment and financial aid early awareness programs for assigned areas Uses professional judgment in advising and assisting students in solving their financial problems through scholarships, loans, grants, employment and financial counseling uses professional judgment in assisting to provide budgeting, money management, loans and indebtedness counseling to students on an individual and group basis and makes presentations to groups regarding financial aid and scholarship programs Coordinates with high school counselors to facilitate the admissions, financial aid, and scholarship application process implements recruitment activities such as campus trips, presentations, resource tables, application workshops, and designated area projects Conduct presentations and works at resource tables as requested Establishes community contacts in select areas in the market or region Develop a working knowledge of university information, opportunities, and policies Maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid and admissions Work with the Financial Aid Office with regard to awarding and adjusting financial aid awards as necessary to conform with federal, state, and institutional policies and regulations Interacts with high school faculty, administration, and staff to provide and exchange information and to enhance the counseling and advisement of students considering/planning on attending Texas A&M
- Organizes, implements, and reports on programs/projects including marketing, accommodations, itineraries, meals, speakers and records Attends local and state workshops and conferences may serve on university, divisional, and departmental committees
Military Admission Representative
Vista College
El Paso, TX
09.2013 - 10.2014
- In this role, my duties include assisting new and existing military students with ensuring their benefits package has been processed appropriately for their education
- I assist students with the application process through their e-benefits website for veterans, active-duty government applications, and spouses with military benefits
- I also work closely with agencies such as the VA, Vocational Rehabilitation Offices, Upper Rio Grande Workforce Solutions, and many others to ensure our military veterans are being placed in the career fields they studied.
Military Enrollment Advisor
University of Phoenix
El Paso, TX
07.2009 - 03.2013
- In this position, I would advise potential and existing students on educational goals and pathways to obtaining a higher education
- Worked with students through the enrollment process with admissions applications, federal financial aid applications, and active duty military education benefits, VA education benefits.
CRC REpresentative
State Farm CRC
01.2009 - 07.2009
- Provide customer service to existing State Farm Insurance policyholders
Personal banker
JPMorgan Chase Bank
02.2007 - 09.2008
- Assist both new and existing banking customers with commercial banking needs through product sales through the utilization of techniques and customer service
- Products include credit cards, loans and lines of credit, new accounts, new investments, and financial planning and management.
Education
Doctor of Education - Organizational Leadership, Higher Education
Grand Canyon University - NOT COMPLETE
Phoenix, AZ04.2018
Masters of Business Administration -
University of Phoenix
El Paso01.2014
Masters of Public Administration -
University of Phoenix
El Paso, TX06.2012
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ01.2009
Skills
- Recruitment
- Operations Management
- Agenda Planning
- Schedule Oversight
- Group Facilitation
- Academic Assistance
- Team Training
- Game Strategy Development
- Program Leadership
- Student Monitoring
- Staff Development
- Performance Evaluation
- Team Development
- Event Scheduling
- Team Motivation
- Special Events Planning
- Proficient in MOUS, IOS
- Group Leadership
- Personable and Friendly
- Refereeing and Coaching
- Building Relationships
- Performance Improvements
- Strategic Planning
- Verbal and Written Communication
- Mentoring and Coaching
- Energetic Personality
- Articulate Communication Skills
- Motivational Techniques
- Written Documentation
- CPR and First Aid Certified
- Excellent Sales Skills
- Communication Abilities
- Effective Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Student Services Coach
Strayer University
09.2022 - Current
Senior Regional Advisor
Texas A&M university
06.2019 - 09.2022
Regional Advisor II
Texas A&M University
10.2014 - 05.2019
Military Admission Representative
Vista College
09.2013 - 10.2014
Military Enrollment Advisor
University of Phoenix
07.2009 - 03.2013
CRC REpresentative
State Farm CRC
01.2009 - 07.2009
Personal banker
JPMorgan Chase Bank
02.2007 - 09.2008
Doctor of Education - Organizational Leadership, Higher Education
Grand Canyon University - NOT COMPLETE
Masters of Business Administration -
University of Phoenix
Masters of Public Administration -
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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