Mi Jung (MJ) Cook
El Paso,TX
Summary
Knowledgeable medical imaging professional with solid background in radiologic technology and history of ensuring accurate diagnostic imaging. Proven ability to handle complex procedures and maintain high standards of patient care. Demonstrated proficiency in operating advanced imaging equipment and effective communication with medical teams. Proven track record with customer service, sales and management.
Overview
15
15
years of professional experience
Work History
Operations Manager
JC Amigo Express
05.2018 - Current
- Worked in matrix management environment with oversight of operations including sales and acquisitions of loads, finance, human resources, safety and compliance.
- Managed customer accounts, inquiries and billing issues.
- Worked on field to dispatch drivers and ensured timely delivery of loads.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Company rated Unsatisfactory during DOT inspection. Worked diligently to appeal decision and created Corrective action Plan resulting in new company safety rating of Satisfactory within first 6 months of employment.
Supervisor of Blue Card
Wellmark Blue Cross And Blue Shield Of Iowa
06.2012 - 02.2018
- Managed team of 6 employees, while resolving complicated plan-to plan escalated inquiries with focus on customer experience.
- Worked with process improvement team to streamline and implement ideas to improve efficiencies across departments and with customers.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels to ensure timeliness on inter-plan score card
- Cross-trained existing employees to maximize team agility and performance.
- Managed team performance through regular coaching and feedback, fostering a culture of continuous improvement.
- Implemented process enhancements that streamlined operations and improved service delivery efficiency.
Admissions Representative
Remington College Online
06.2010 - 04.2012
- Ability to adapt quickly in a fast paced sales environment while maintaining large databases of prospective students.
- Handle inbound/outbound calls prospective students about enrollment, institution benefits and features.
- Supported students through admissions process by answering questions and assisting with forms.
- Hit and exceeded monthly sales goals by converting over 60% of leads and generating 10-12 referrals every month.
- Facilitated student enrollment processes, ensuring compliance with institutional policies and procedures.
- Conducted informational sessions to educate prospective students about program offerings and admissions requirements.
Education
Associate of Applied Science - Medical Imaging
El Paso Community College
El Paso, TX05-2026
Skills
- Project development
- Strong Sales Background
- Complaint resolution
- Business administration
- Documentation and control
- Professional telephone demeanor
- Staff education and training
- Money handling abilities
Timeline
Operations Manager
JC Amigo Express
05.2018 - Current
Supervisor of Blue Card
Wellmark Blue Cross And Blue Shield Of Iowa
06.2012 - 02.2018
Admissions Representative
Remington College Online
06.2010 - 04.2012
Associate of Applied Science - Medical Imaging
El Paso Community College