Open To Work
Jaime santos
Gardena,USA
Work Preference
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Server /Junior Bartender
Marriot Courtyard
Long Beach, CA
01.2022 - 09.2025
- Entered orders into computer system to coordinate with kitchen staff.
- Kept food service and preparation areas clean and neat.
- Supported bussers with table-cleaning during high-volume shifts.
- Listened to guest needs and responded promptly for personalized service.
Server
Chateau Staffing By Bernard
Los Angeles, CA
05.2021 - 01.2022
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in company policies, guest service standards, and best practices.
- Explained details for new menu items and daily specials.
- Followed safety, sanitization and food handling guidelines.
Server
Hustler Casino
Gardena, California
01.2014 - 03.2020
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in company policies, guest service standards, and best practices.
- Explained details for new menu items and daily specials.
- Followed safety, sanitization and food handling guidelines.
Server Trainer
Norwegian Cruise Line
Miami Gardens, FL
01.2007 - 12.2012
- Evaluated server performance during training sessions and provided constructive feedback.
- Designed interactive e-learning modules for flexible staff training.
- Collaborated with management to identify areas of improvement in service quality.
- Directed dining operations in absence of senior leaders and consistently upheld impeccable service levels.
Education
BSMT - Marine Engineering
FEATI UNIVERSITY
MANILA, PHILIPPINESSkills
- Hostess support
- Order delivery practices
- Daily specials memorization
- Table resetting
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Exceptional customer service
Timeline
Server /Junior Bartender
Marriot Courtyard
01.2022 - 09.2025
Server
Chateau Staffing By Bernard
05.2021 - 01.2022
Server
Hustler Casino
01.2014 - 03.2020
Server Trainer
Norwegian Cruise Line
01.2007 - 12.2012
BSMT - Marine Engineering
FEATI UNIVERSITY
Awards
EMPLOYEE OF THE MONTH