Years of customer service
JAIME SPATH
O'Fallon
Summary
A hard working and loyal employee, dedicated to bettering myself and the surrounding environment wherever and whenever possible. With 11 years in customer service, guest and employee satisfaction is a top priority. Creating, fostering and maintaining various relationships remains a top skill used in and outside of my work day.
Overview
10
10
6
6
Years of leadership experience
2
2
Years of management
Work History
Head Bartender
Hattricks Irish Sports Pub
01.2024 - Current
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty, bother personally and for the business.
- Trained new bartenders and servers on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Novellus
11.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Increased overall revenue with creative drink promotions and themed events.
Bartender
Drake's
07.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Key Holder Leader
Buckle
03.2021 - 07.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales and increased guest retention.
- Frequently networked with businesses and people to build relationships and share valuable information based on individual need.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to style and outfit based on personal preferences on daily basis.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Server
The Corner Pub And Grill
07.2020 - 06.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Hattricks Irish Pub
03.2020 - 07.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Shack Breakfast And Lunch
05.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated, greeted, and serviced customers in timely manner by managing steps of service, ticket times, and waitlists skillfully.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Specifically celiac's disease.
OFallon Server
The Brass Rail Restaurant
08.2017 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
OFallon Server
Llywelyn's Pub
03.2018 - 09.2018
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
GED -
Fort Zumwalt West
O'Fallon, MO11.2015
Skills
- Customer service and guest relations
- Outgoing and engaging personality
- Excellent teamwork
- Negotiation
- Highly professional
- Highly reliable
Certification
- ServSafe Alcohol - National Restaurant Association.
- S.M.A.R.T.- State of Missouri Alcohol Responsibility Training.
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchFlexible work hoursLanguages
French
Limited Working
Interests
St Louis Blues Hockey
St Louis City Soccer
Outdoor activities
Traveling
Timeline
Head Bartender
Hattricks Irish Sports Pub
01.2024 - Current
Bartender
Novellus
11.2023 - 06.2024
Bartender
Drake's
07.2023 - 11.2023
Key Holder Leader
Buckle
03.2021 - 07.2023
Server
The Corner Pub And Grill
07.2020 - 06.2021
Server
Hattricks Irish Pub
03.2020 - 07.2020
Server
The Shack Breakfast And Lunch
05.2019 - 02.2020
OFallon Server
Llywelyn's Pub
03.2018 - 09.2018
OFallon Server
The Brass Rail Restaurant
08.2017 - 05.2019
GED -
Fort Zumwalt West
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