Jaime Thornhill
Hollywood,United States (+1)
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Cooper's Hawk Winery And Restaurant
08.2019 - 01.2021
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Diplomat Beach Resort
12.2017 - 08.2019
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant General Manager
Grand Luxe Cafe
08.2011 - 12.2017
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Cybersecurity - Project Management
Southern New Hampshire University
Hooksett, NH12.2023
Skills
- Change Implementation
- Sales Team Development
- Cost Reductions
- Staff Training and Development
- Project scope
- P&L Administration
- Deadline-oriented
- Administrative Skills
Timeline
General Manager
Cooper's Hawk Winery And Restaurant
08.2019 - 01.2021
General Manager
Diplomat Beach Resort
12.2017 - 08.2019
Assistant General Manager
Grand Luxe Cafe
08.2011 - 12.2017
Bachelor of Science - Cybersecurity - Project Management
Southern New Hampshire University