JAIME TOBIAS
Valley Village,CA
Summary
Dynamic phlebotomist and medical receptionist with proven expertise at Mid Coast Medical Clinic, excelling in blood collection techniques and patient scheduling. Recognized for delivering exceptional customer service and maintaining strict HIPAA compliance, ensuring patient safety and satisfaction. Adept at quality assurance and fostering teamwork to enhance clinic operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PHLEBOTOMIST
MID COAST MEDICAL CLINIC
Wharton, Texas
02.2022 - 04.2024
- Collected blood samples from patients using proper techniques and protocols.
- Prepared specimens for laboratory testing and ensured accurate labeling.
- Maintained cleanliness and safety in the phlebotomy area following clinic standards.
- Assisted patients with concerns, providing reassurance during procedures.
- Performed quality control checks on equipment to ensure reliability and safety.
- Trained new staff on blood collection procedures and patient interaction techniques.
- Collaborated with healthcare team to coordinate patient care and sample collection schedules.
- Documented patient information accurately in electronic health records system.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
MEDICAL RECEPTIONIST
MID COAST MEDICAL CLINIC
Wharton, TX
09.2019 - 04.2024
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated insurance verifications and handled billing inquiries for patient accounts.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Assisted medical staff by preparing charts and ensuring necessary documentation was available.
- Greeted patients warmly, creating a positive first impression upon arrival at the clinic.
- Answered multi-line phone system, directing calls to appropriate departments effectively.
- Maintained clean and organized reception area to enhance patient experience and comfort.
- Collaborated with healthcare providers to streamline administrative workflows within the clinic.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
PHLEBOTOMY - Medical Laboratory Science
GENESIS EDUCATION AND TRAINING
Wharton, TX02.2022
DIPLOMA -
BAY CITY HIGH SCHOOL
Bay City05.2010
Skills
- Customer Service
- Quality assurance
- Problem Solving
- Critical Thinking
- Attention to detail
- Organization
- Prioritization
- Teamwork
- Compassion
- Empathy
- Blood collection techniques
- Specimen labeling
- Electronic health records
- Quality control checks
- Patient scheduling
- Insurance verification
- Billing inquiries management
- Patient privacy compliance
- Sanitation and sterilization
- Venipuncture and capillary puncture
- HIPAA compliance
Certification
Phlebotomy Technician, National Healthcareer Association, 02/01/22, 02/01/24
Languages
Spanish, Fluent
Language
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
PHLEBOTOMIST
MID COAST MEDICAL CLINIC
02.2022 - 04.2024
MEDICAL RECEPTIONIST
MID COAST MEDICAL CLINIC
09.2019 - 04.2024
PHLEBOTOMY - Medical Laboratory Science
GENESIS EDUCATION AND TRAINING
DIPLOMA -
BAY CITY HIGH SCHOOL
Similar Profiles
Revodia ShepherdRevodia Shepherd
Registered Nurse, Medical-Surgical Unit at Mid Coast Medical ClinicRegistered Nurse, Medical-Surgical Unit at Mid Coast Medical Clinic
Ashley SolizAshley Soliz
Case Manager and Swing Bed Coordinator at Mid Coast Medical CenterCase Manager and Swing Bed Coordinator at Mid Coast Medical Center
Steven A. CunzSteven A. Cunz
RN, Emergency Room at Mid Coast Medical SystemsRN, Emergency Room at Mid Coast Medical Systems
Leonid FurmanLeonid Furman
Senior Software Engineer at MicrosoftSenior Software Engineer at Microsoft
Erica RiveraErica Rivera
Bridal Stylist at David's BridalBridal Stylist at David's Bridal