Jaime Ulrich
Newton,NJ
Summary
Motivated education student with a strong foundational background in elementary education coursework and a long-standing commitment to community and academic growth. Dependable worker with 10 years of steady experience in high-volume, fast-paced dining environments, offering a strong work ethic, calm attitude under pressure, and practical multitasking skills. Patient communicator dedicated to fostering supportive spaces, with daily experience collaborating in team environments, assisting others, and resolving everyday customer needs with empathy.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server
Budd Lake Diner
06.2023 - Current
- Instruction & Peer Mentoring: Onboard, train, and mentor incoming staff members; clearly communicate complex restaurant procedures, shift responsibilities, and service standards.
- De-escalation & Communication: Resolve high-stress customer complaints and interpersonal issues with patience, active listening, and calm diplomacy.
- Digital Logistics: Leverage specialized Point of Sale (POS) and scheduling applications (Homebase) to maintain seamless daily operations and shift compliance.
Server
Roxbury Diner
09.2020 - 02.2023
- Classroom Management & Safety: Maintained strict environmental safety and organizational standards in a chaotic, fast-paced dining room during high-volume peak hours.
- Rapid Problem-Solving: Managed competing priorities on the fly, accurately reading guest needs and troubleshooting service bottlenecks without losing focus.
Server
The Barrel House
06.2016 - 03.2020
- Workflow Planning & Collaboration: Teamed up with diverse front-of-house and kitchen crews to manage floor coverage, balancing heavy workloads through active coordination.
- Time Management: Successfully prioritized tasks under strict time constraints to deliver organized, reliable service to large parties and multi-generational groups.
Education
Bachelor of Arts - Educational Foundations For Elementary Teachers
Montclair State University
Montclair, NJ12-2026
Associate of Arts - Elementary And Secondary Education
Sussex County Community College
Newton01-2024
Skills
- Strong work ethic
- Team member support
- Problem-solving
- Multitasking
- Lesson planning
- Growth mindset
- Cultural sensitivity
- Assessment strategies
- Empathy and patience
Certification
Phi Theta Kappa, Montclair State University
- Inducted Oct. 2023
- Maintained a high GPA standard required for induction into the international community college honor society recognizing academic excellence.
National Society of Leadership and Success, Sussex County Community College
- Inducted May 2021
- Completed intensive leadership training modules, peer success networking teams (SNT), and facilitator preparation.
- Selected for nomination based on academic standing and demonstrated leadership potential.
- As group facilitator, coordinated and ran SNT meetings in which members discussed their SMART goals, shared advice, and encouraged each other.
Timeline
Server
Budd Lake Diner
06.2023 - Current
Server
Roxbury Diner
09.2020 - 02.2023
Server
The Barrel House
06.2016 - 03.2020
Bachelor of Arts - Educational Foundations For Elementary Teachers
Montclair State University
Associate of Arts - Elementary And Secondary Education
Sussex County Community College