Jaime Vasquez Guevara
Los Angeles,CA
Summary
Dynamic Housekeeping Manager with proven expertise at Miyako Hotel Los Angeles, excelling in training staff and optimizing cleaning operations. Enhanced guest satisfaction through effective inventory management and conflict resolution. Skilled in scheduling and budget administration, achieving improved cleanliness scores and fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Housekeeping Manager
Miyako Hotel Los Angeles
Los Angeles, CA
2018 - Current
- Assisted in daily cleaning operations to maintain high standards of guest satisfaction.
- Learned and implemented safety protocols for effective housekeeping procedures.
- Supported inventory management by tracking supplies and reporting shortages.
- Collaborated with team members to ensure seamless room turnover efficiency.
- Participated in training sessions to develop knowledge of hotel policies and procedures.
- Conducted quality checks on cleaned rooms to uphold hotel cleanliness standards.
- Provided assistance in scheduling staff shifts for optimal coverage during peak times.
- Maintained communication with front desk regarding special guest requests and needs.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed staff of Number housekeepers.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Housekeeping Supervisor
Miyako Hotel
Los Angeles, CA
2014 - 2018
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Monitored inventory levels of cleaning supplies, ordering as necessary to maintain stock.
- Resolved conflicts among team members, fostering a positive work environment for all staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
Education
No Degree -
Manual Art High School
Los Angeles, CASkills
Ordering cleaning supplies
Training and mentoring
Cleaning and sanitation
Guest relations
Scheduling and planning
Cleaning practices
Customer service-focused
Budget administration
Employee evaluations
Staff evaluations
Invoice processing
Document control
Payroll
Cost reduction strategies
Staff scheduling
Accomplishments
Easy to learn.
Flexibility for work
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Manager
Miyako Hotel Los Angeles
2018 - Current
Housekeeping Supervisor
Miyako Hotel
2014 - 2018
No Degree -
Manual Art High School