Jaime A. Cobos
Las Vegas,NV
Summary
A Self-driven and motivated individual who is able to carry out any customer service role professionally and effectively. Possesses proficiency in writing, verbal communication and working with large groups. Aiming to use skills to provide knowledge and contribute to a long-term fulfilling career.
Overview
5
5
years of professional experience
Work History
Contracts Agent
Tahiti Village
2022.07 - 2023.08
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Managed over 50 customer calls per day
Retail Associate
Calvin Klein, NV
2022.07 - 2022.12
- Greeted and offered assistance to every customer; focused on customer engagement and suggestive selling to drive UPT and conversion
- Maintained awareness of potential theft and reported any possible concerns to management
- Responded to any customer questions
- Processed payments by totaling purchases from checks, cash, debit/credit or any in store credit available
- Served customers by helping them select products.
Busser/Server
Griddlecakes | NV
2022.03 - 2022.08
- Kept designated service stations clean and well stocked
- Provided service to customers, finding requested items and bringing them to the customer's table in an efficient and timely manner
- Maintained communication with the servers, hosts, chef and other staff members to ensure an efficient working relationship
- Performed all other reasonable job requests as assigned by management
Porter/Inspector/Shuttle Driver
Team Auto Center
2019.12 - 2020.10
- Inspected automotive vehicles to ensure compliance to emission standards and governmental regulations
- Checked for damage, broken headlines, leaks, and faulty blinkers
- Suggested improvements to vehicles that fail inspections
- Worked with the auto group service advisor to complete tasks such as keeping track of key tasks, cleaning cars, driving vehicles from service stalls, following dealership display standards, fielding customer requests, and other assigned duties
- Drove customers to their homes or places of business and pick them up after their vehicle was repaired.
CSR - Customer Service Representative
Faneuil
2018.07 - 2019.08
- Managed large amounts of incoming phone calls
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure a resolution
- Remained calm and professional while dealing with angry customers and provided them with the best solutions to resolve their issues
- Transferred and escalated calls to the appropriate department if needed, such as sales.
Education
High school Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2017
Skills
- Customer service, Communication skills, Computer literacy, Leadership, Microsoft word, Documentation review, Food service
- Contracts, mortgage, Call Center Representative, Multitasking, Sales, Cashiering, Cash handling, Problem solving, Timeshare
Timeline
Contracts Agent
Tahiti Village
2022.07 - 2023.08
Retail Associate
Calvin Klein, NV
2022.07 - 2022.12
Busser/Server
Griddlecakes | NV
2022.03 - 2022.08
Porter/Inspector/Shuttle Driver
Team Auto Center
2019.12 - 2020.10
CSR - Customer Service Representative
Faneuil
2018.07 - 2019.08
High school Diploma -
Cimarron Memorial High School
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