Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaime Ureno

Vallejo,CA

Summary

Customer service professional with a strong background and genuine passion for effective communication. Eager to learn and grow in a professional environment, committed to understanding life principles and utilizing skills to their fullest potential. Goal is to leverage communication abilities to provide exceptional service and contribute to a positive workplace culture. Ready to take on new challenges and further develop communication skills for the benefit of both customers and the organization.

Overview

6
6
years of professional experience

Work History

Optician/Manager

Americas Best Contacts and Eyeglasses
07.2019 - 09.2024
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Offered translation support for exams and sales related processes concerning Spanish speakers.

Retail Sales Associate

Kohl's
09.2018 - 08.2019


  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High school diploma -

John F. Kennedy High School
Fremont, CA
06.2019

Skills

  • Customer service
  • Computer skills
  • Insurance verification
  • Fluent spanish
  • Client communication
  • Team leadership
  • Medical translation
  • Teamwork and collaboration
  • Customer experience
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Optician/Manager

Americas Best Contacts and Eyeglasses
07.2019 - 09.2024

Retail Sales Associate

Kohl's
09.2018 - 08.2019

High school diploma -

John F. Kennedy High School
Jaime Ureno