Jaimie Renda
Norwalk,IA
Summary
Dedicated office professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
10.2024 - Current
- Managed front desk, welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Verified insurance coverage, explained benefits to patients, accepted copayments prior to receiving care.
- Completed clerical tasks such as filing, copying and distributing mail.
Claims Support Associate V
EMC Insurance Companies
08.2023 - 10.2024
- Opens, scans, and indexes incoming mail to claims files in multiple systems.
- Processes paid invoice documents from payable rollups to files in Filehandler claims system.
- Completes requests from claims adjusters, such as finding faxes, mailing letters, or printing documents.
- Answers customer call inquiries and provides customer service to callers.
- Completes administrative special projects as assigned.
Patient Experience Coordinator
Athletico Physical Therapy
05.2021 - 07.2023
- Managed front desk, welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Verified insurance coverage, explained benefits to patients, accepted copayments prior to receiving care.
- Completed clerical tasks such as filing, copying and distributing mail.
Recruiter
A1 Medical Staffing
09.2017 - 05.2021
- Operated and maintained applicant tracking and candidate management systems.
- Managed onboarding process for new employees.
- Enforced disciplinary action up to and including termination of employees.
- Assisted in weekly payroll duties.
Administrative Assistant
Freedom Home Healthcare
09.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Verified insurance coverage and coordinated client services.
- Created weekly employee schedules.
Education
Certified Temporary Staffing Specialist - undefined
National Association of Personnel Services
Uniontown, PA09.2019
High School Diploma - undefined
Urbandale High School
Urbandale, IA05.2010
Skills
- Office Management
- Process Optimization
- Customer Relations
- Business Correspondence
- Records Management
- Employee Training
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
10.2024 - Current
Claims Support Associate V
EMC Insurance Companies
08.2023 - 10.2024
Patient Experience Coordinator
Athletico Physical Therapy
05.2021 - 07.2023
Recruiter
A1 Medical Staffing
09.2017 - 05.2021
Administrative Assistant
Freedom Home Healthcare
09.2016 - 09.2017
Certified Temporary Staffing Specialist - undefined
National Association of Personnel Services
High School Diploma - undefined
Urbandale High School