Jaimie Renda
Norwalk,IA
Summary
Dedicated office professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Carlisle, IA
10.2024 - Current
- Managed front desk, welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Verified insurance coverage, explained benefits to patients, accepted copayments prior to receiving care.
- Completed clerical tasks such as filing, copying and distributing mail.
Claims Support Associate V
EMC Insurance Companies
Des Moines, IA
08.2023 - 10.2024
- Opens, scans, and indexes incoming mail to claims files in multiple systems.
- Processes paid invoice documents from payable rollups to files in Filehandler claims system.
- Completes requests from claims adjusters, such as finding faxes, mailing letters, or printing documents.
- Answers customer call inquiries and provides customer service to callers.
- Completes administrative special projects as assigned.
Patient Experience Coordinator
Athletico Physical Therapy
Des Moines, IA
05.2021 - 07.2023
- Managed front desk, welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Verified insurance coverage, explained benefits to patients, accepted copayments prior to receiving care.
- Completed clerical tasks such as filing, copying and distributing mail.
Recruiter
A1 Medical Staffing
Urbandale, IA
09.2017 - 05.2021
- Operated and maintained applicant tracking and candidate management systems.
- Managed onboarding process for new employees.
- Enforced disciplinary action up to and including termination of employees.
- Assisted in weekly payroll duties.
Administrative Assistant
Freedom Home Healthcare
Ankeny, IA
09.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Verified insurance coverage and coordinated client services.
- Created weekly employee schedules.
Education
Certified Temporary Staffing Specialist - undefined
National Association of Personnel Services
Uniontown, PA09.2019
High School Diploma - undefined
Urbandale High School
Urbandale, IA05.2010
Skills
- Office Management
- Process Optimization
- Customer Relations
- Business Correspondence
- Records Management
- Employee Training
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
10.2024 - Current
Claims Support Associate V
EMC Insurance Companies
08.2023 - 10.2024
Patient Experience Coordinator
Athletico Physical Therapy
05.2021 - 07.2023
Recruiter
A1 Medical Staffing
09.2017 - 05.2021
Administrative Assistant
Freedom Home Healthcare
09.2016 - 09.2017
Certified Temporary Staffing Specialist - undefined
National Association of Personnel Services
High School Diploma - undefined
Urbandale High School