Jaimy Noezile

• Handle customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handle concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Schedule appointments
• Email support
• Chat support
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.

Home Depot Customer Service Agent (Remote)

• Answering questions about the company's products or services
• Processing orders and transactions
• Answered constant flow of customer calls with minimal wait times.
• Resolving issues and troubleshooting technical problems
• Delivering information about the company's offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback.
• Chat support
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Disney Cruise Customer Service / Travel Agent (Remote)

• Book and confirm Cruise reservations by providing comprehensive information about the Disney Cruises.
• Create, modify, and cancel reservations
• Assist Guest with managing their accounts, and providing appropriate solutions to concerns
• Provide Guest Service when problems arise and help find solutions
• Build and maintain relationships with Guest and Cast Members to provide excellent service

• Taking Orders
• Packaging cake and cupcakes
• Re-stocking items
• Taking phone calls
• Maintaining the cleanliness of the store
• Binning items
• Provide Customer Service
• Front Desk

• Scheduled onsite and offsite makeup appointments for clientele.
• Skincare Facials
• Makeup Application
• Waxing
• Brow Shaping
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Demonstrated and explained use of different beauty products to educate clientele.