Jaina Hageman
Middleport,NY
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes multiple department management, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Coordinator
Wegmans
Buffalo, NY
09.2024 - Current
- Organized team events to promote a positive work environment.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Monitored project progress and provided updates to stakeholders.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Monitored inventory levels and ordered additional supplies as needed.
- Ensured compliance with company policies and procedures related to project management activities.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Department Manager
Niagara County Produce
Elma, NY
08.2023 - 08.2024
- Please refer to the job listed below. It was the same position, just at a different location.
Department Manager
Niagara County Produce
Amherst, New York
09.2020 - 04.2023
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Assigned work and monitored performance of project personnel.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Followed safety protocols and company processes and procedures.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed purchase orders for accuracy before submitting them for processing.
Education
High School Diploma -
Royalton Hartland High School
Middleport, NY06-2021
Skills
- Project management
- Event coordination
- Budget management
- Inventory management
- Record keeping
- Customer service
- Team leadership
- Communication skills
- Conflict resolution
- Employee training
Timeline
Coordinator
Wegmans
09.2024 - Current
Department Manager
Niagara County Produce
08.2023 - 08.2024
Department Manager
Niagara County Produce
09.2020 - 04.2023
High School Diploma -
Royalton Hartland High School