Jainan Doyle
Jonesboro,TX
Summary
Meticulous office coordinator with several years of experience overseeing and improving office services. Enthusiastic and well-organized with a drive for continuous improvement. Adept in administrative computer programs and enhancing clerical administrative support. Committed to fostering personal and professional growth.
Overview
6
6
years of professional experience
Work History
Office Coordinator
VitalCaring
Georgetown, TX
02.2024 - Current
- Ensured compliance with company policies regarding health and safety regulations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Researched and prepared reports required by management or governmental agencies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Scheduled appointments for staff members using Outlook calendar system.
- Assisted with budget preparation by tracking expenses related to office operations.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Coordinated office activities, operations, and procedures to secure efficiency and compliance with company policies.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Delegated work to staff, setting priorities and goals.
- Greeted visitors and directed them to the appropriate area or person.
- Assisted with special projects as requested from time-to-time by management team.
- Managed office budget to handle inventory, postage and vendor services.
- Created and maintained filing systems, both paper and electronic.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Office Coordinator
Jackson Hewitt
Temple, TX
05.2023 - 02.2024
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Balanced and updated tax information.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Scheduled appointments for staff members using Outlook calendar system.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Resolved customer complaints or answered customers' questions.
- Answered inbound and outbound phone calls.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted with special projects as requested from time-to-time by management team.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Debt Collection Specialist
SWBC
Killeen, TX
07.2022 - 05.2023
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated credit extensions and waivers when necessary.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Applied analytical skills to prioritize accounts based on collectability.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Advised delinquent customers on strategies for debt repayment.
- Researched payment histories and account statuses in order to verify discrepancies between what was owed versus what was collected.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Achieved monthly collection targets through effective negotiation techniques.
- Accepted and processed customer payments and applied toward account balances.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Monitored debtor accounts for changes in status or payment arrangements.
- Prepared and mailed out demand letters and other necessary correspondence.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Answered customer questions regarding account discrepancies or problems.
- Managed high-volume call lists to contact debtors and secure payments.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Recorded information about status of collection efforts.
- Documented all debtor interactions accurately for compliance and follow-up.
Call Center Representative
Killeen Ford Certified
Killeen, TX
04.2021 - 07.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Offered additional products or services to enhance customer experience.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained accurate records of customer interactions for future reference.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized job-related software to deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed effective working relationships with team members across multiple departments.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Strengthened customer retention by offering discount options.
Debt Collector
GC Services Call Center
Copperas Cove, TX
02.2020 - 07.2022
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
- Received payments and posted amounts to customer accounts.
- Achieved monthly collection targets through effective negotiation techniques.
- Researched complex billing issues and provided solutions to resolve disputes.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Recorded information about status of collection efforts.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Monitored overdue accounts using automated information systems.
- Advised delinquent customers on strategies for debt repayment.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Negotiated credit extensions and waivers when necessary.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Explained the consequences of non-payment in a professional manner.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Monitored debtor accounts for changes in status or payment arrangements.
- Accepted and processed customer payments and applied toward account balances.
- Implemented collection strategies to maximize recovery rates.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Ranch Hand
Rocking AR Ranch
Gatesville, TX
08.2018 - 02.2020
- Communicated effectively with team members to coordinate daily tasks efficiently.
- Harvested hay for use in winter months.
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
- Ensured compliance with all applicable laws related to animal care.
- Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
- Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
- Developed strategies to reduce predation by predators such as coyotes or bears.
- Provided water, food, vaccinations, and healthcare for livestock.
- Closely monitored and recorded behavior and health of horses and livestock.
- Ordered food for animals and arranged delivery.
- Cleaned out tanks used for storing water or fuel on the property.
- Mixed feed, additives and medicines in prescribed portions.
- Repaired broken fencing or other structures on the property.
- Fed and watered livestock and monitored food and water supplies.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Organized and cleaned barns, stables, and other farm structures regularly.
- Implemented pest and weed control measures to maintain healthy pastures.
- Maintained equipment with preventive maintenance and repairs.
- Led efforts in haymaking, including cutting, baling, and storage for winter feed.
- Conducted regular inspections of buildings, vehicles, and grounds for needed repairs or maintenance.
- Identified problems and took corrective action when necessary.
- Followed safety protocols when operating tools and equipment.
- Operated ranch equipment for animal care and transport or field irrigation.
- Cared for livestock and monitored health and living spaces.
Education
GED -
Central Texas College
Killeen, TX08-2018
Skills
- Clerical leadership
- Microsoft, Outlook and Teams proficiency
- Vendor relations
- Project management
- Administrative support
- Payment processing
- Supply replenishment
- Mail handling
- Payment processing
- Appointment scheduling
- Customer service
- Information security
- Document management
- Data entry
- File organization
- Inbound and outbound calls
Languages
English
Full Professional
Timeline
Office Coordinator
VitalCaring
02.2024 - Current
Office Coordinator
Jackson Hewitt
05.2023 - 02.2024
Debt Collection Specialist
SWBC
07.2022 - 05.2023
Call Center Representative
Killeen Ford Certified
04.2021 - 07.2022
Debt Collector
GC Services Call Center
02.2020 - 07.2022
Ranch Hand
Rocking AR Ranch
08.2018 - 02.2020
GED -
Central Texas College