Jamal Fedrick
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Coordinator
JLL, Jones Lang LaSalle
Austin, TX
09.2024 - Current
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Managed scheduling, travel arrangements, and event planning for staff meetings and corporate functions.
- Developed and maintained filing systems, ensuring quick access to essential documents and records.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and accountability.
- Implemented process improvements that enhanced workflow efficiency across administrative tasks.
- Trained new employees on office protocols, fostering a smooth onboarding experience for team members.
Receptionist
The Millennium Group
Houston, TX
09.2023 - 03.2024
- Enhanced clients satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Lead Concierge
NFC Amenity Management
Austin, TX
12.2022 - 08.2023
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Concierge
Firstservice Residential
Houston, TX
03.2021 - 06.2022
- Managed the day-to-day operations of the concierge desk.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
- Maintained accurate records of guests' requests and services performed.
- Created welcoming and enjoyable experience for hotel guests by organizing entertainment and cultural activities
- Greeted and assisted guests in a friendly and professional manner, providing information about the community services and amenities
- Answered phone to make reservations, take and distribute messages or redirect calls.
- Utilized basic conflict resolution skills to handle difficult guests and customers.
- Performed office duties on temporary basis when needed.
- Provided directions to guests.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Received, store and delivered luggage and mail.
- Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events
- Provided business services for guests, such as sending and receiving faxes and shipping packages.
- Provided information about local shopping, dining, nightlife and recreational destinations.
Administrative Assistant
Department Of Family And Protective Services
Houston, TX
04.2012 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Assessed needs of each client and recommended appropriate services and resources.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Office Assistant
United States Department Of Labor
Houston, TX
06.2008 - 09.2010
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
Education
Alvin Community College
Alvin, TXHigh School Diploma -
Alvin High School, Some College
Alvin, TXSkills
- Decision-making
- Team management
- Active listening
- Training & Development
- Leadership
- Organization
- Hospitality
- Community relations
- Safety procedures
- Social media networking
- Conference and Meeting Planning
- Concierge Assistance
- Customer Inquiries
- Secure Items
- Policy and Procedure Adherence
- Document Shredding
- Office Supplies and Inventory
- Hospitality Management
- Office Meetings
- Hospitality Service Expertise
- Transporting Residents
- Amenities Information
- Running Guest Errands
- Team Supervision
- Guest Experiences
- Front Desk Operations
- Clerical Support
Timeline
Office Coordinator
JLL, Jones Lang LaSalle
09.2024 - Current
Receptionist
The Millennium Group
09.2023 - 03.2024
Lead Concierge
NFC Amenity Management
12.2022 - 08.2023
Concierge
Firstservice Residential
03.2021 - 06.2022
Administrative Assistant
Department Of Family And Protective Services
04.2012 - 01.2021
Office Assistant
United States Department Of Labor
06.2008 - 09.2010
Alvin Community College
High School Diploma -
Alvin High School, Some College