JAININE LHERISSON
Pembroke Pines,FL
Summary
Motivated and adaptable professional with hands-on experience gained through my Fashion Marketing and Management studies. Skilled in customer experience, trend research, visual merchandising, and collaborative project work. I bring strong interpersonal communication, leadership abilities, a proactive mindset, and the capacity to learn quickly in fast-paced environments. Committed to delivering high-quality results and bringing a creative, business-minded perspective to every role.
Overview
5
5
years of professional experience
Work History
Selling Associate and Cashier Lead
Victoria’s Secret
08.2023 - 06.2025
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Drive store sales and growth by personally selling to customers.
- Proactively engage with customers, read cues, and respond effectively.
- Provide customers with the perfect bra fit by asking effective questions.
- Open and close registers, ensure drawers are balanced, and handle deposits or cash discrepancies.
- Oversee the flow of transactions to prevent lines and ensure efficiency during peak hours.
- Monitor and enforce cash handling, returns, and point-of-sale (POS) procedures.
- Support merchandise floorsets by executing visual updates and maintaining brand standards throughout the store.
- Reinforce customer buying decisions at checkout and encourage purchase of additional items.
Beauty Advisor
JCPenney Beauty
03.2023 - 08.2024
- Proactively approached clients in a friendly manner to determine how to provide a rewarding client experience.
- Seeked out and absorbed knowledge of products and techniques to stay up to date on beauty trends.
- Participated in activities in assigned area(s) to support core standards and ensure merchandise is well presented and available for the client.
- Modeled strong beauty business values and culture.
Customer Service Associate
True Roots Wellness
01.2020 - 03.2023
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide information about the store, products, and service information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Reviewed files and other documents to obtain information to respond to requests.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Volunteered 01/2020 – 01/2021
- Hired 01/2021 – 03/2023
Brand Associate
Old Navy
08.2021 - 12.2022
- Promoted positive company image through superior customer service experiences.
- Stayed on top of industry-related topics, trends, and tools to impact social growth and engagement.
- Introduced sales, promotions, and other brand initiatives to gain customer loyalty.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Ensured that customer's orders were fulfilled in a timely and satisfactorily manner.
- Performed a variety of fulfillment duties such as pulling customer orders, checking orders, packing/assembling orders, and labeling packages.
Education
Associate of Arts - Emerging Media/ Art
Seminole State College
Sanford, FL08.2023
Bachelor’s - Fashion Marketing and Management
Savannah College of Art And Design
Savannah, GA03-2026
Skills
- Retail store operations
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Decision-making
- Complex Problem-solving
- Team leadership
- Product knowledge
- Opening and closing procedures
- Product merchandising
- Adobe InDesign, Adobe Photoshop, Adobe Illustrator Certified
Accomplishments
- Graduated from high school at the age of 16.
- Achieved President’s and Dean’s List Fall 2022 – Fall 2025.
Extracurricular Activities
During the pandemic, I sewed over 700 masks from scratch for the underserved communities.
Achieved a Superior rating for piano at the National Federation of Music.
Show Choir for 3 years.
Studied abroad in France.
Timeline
Selling Associate and Cashier Lead
Victoria’s Secret
08.2023 - 06.2025
Beauty Advisor
JCPenney Beauty
03.2023 - 08.2024
Brand Associate
Old Navy
08.2021 - 12.2022
Customer Service Associate
True Roots Wellness
01.2020 - 03.2023
Associate of Arts - Emerging Media/ Art
Seminole State College
Bachelor’s - Fashion Marketing and Management
Savannah College of Art And Design