Jair Lucio Belmont
Cincinnati,OH
Summary
Dynamic professional with a proven track record in customer service experience and complaint resolution, honed across roles such as Armada Staffing and Everything But The House. Excels in teamwork and relationship building, adept at multi-task management. Demonstrated ability to enhance customer satisfaction and streamline service operations, leveraging strong communication skills and product knowledge.
Overview
3
3
years of professional experience
Work History
Staffing Recruiter
Armada Staffing Group
Cincinnati, OH
03.2025 - 07.2025
- Implemented strategies to source passive candidates who were not actively seeking employment opportunities.
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
- Conducted phone interviews to assess candidate qualifications for open positions.
- Maintained a database of potential applicants for future openings within the organization.
- Evaluated applicant resumes against job requirements to determine eligibility for hire.
- Explained job duties, compensation and benefits to potential candidates.
General Merchandise Clerk
Kroger
Cincinnati, Ohio
12.2024 - 03.2025
- Provided excellent customer service by answering questions about products and services offered by the store.
- Handled customer complaints in a professional manner while resolving issues promptly.
- Assisted customers with locating merchandise and answering questions about product availability.
- Maintained store shelves by restocking items, removing damaged goods, and organizing products according to established procedures.
Customer Service Representative/Warehouse Specialist
Everything But The House
Cincinnati, Ohio
01.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
SEASONAL SHIPPING CLERK
Quality Gold Inc
Fairfield, Ohio
09.2022 - 12.2022
- Accurately tracked and managed shipping information, including tracking numbers, package contents and delivery dates
- Notified management of product discrepancies or equipment malfunctions
- Maintained convenient copier areas by keeping neat and well-stocked
- Prepared necessary documentation such as bills of lading, invoices, customs forms., accurately and efficiently
- Packed, sealed, and labeled customer orders to prepare for shipping.
CHIPOTLE CREW MEMBER
Chipotle Mexican Grill
Fairfield, Ohio
02.2022 - 06.2022
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Utilized problem-solving skills when resolving conflicts among team members or customers
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Education
HIGH SCHOOL DIPLOMA -
Fairfield Senior High School
05.2023
Some College (No Degree) - Health Science Technology
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Customer experience
- Strong communication skills
- Teamwork skills
- Complaint resolution
- Returns processing
- Account updating
- Multi-task management
- Relationship building
- Product knowledge
References
References available upon request.
Languages
- Spanish
Timeline
Staffing Recruiter
Armada Staffing Group
03.2025 - 07.2025
General Merchandise Clerk
Kroger
12.2024 - 03.2025
Customer Service Representative/Warehouse Specialist
Everything But The House
01.2024 - 08.2024
SEASONAL SHIPPING CLERK
Quality Gold Inc
09.2022 - 12.2022
CHIPOTLE CREW MEMBER
Chipotle Mexican Grill
02.2022 - 06.2022
HIGH SCHOOL DIPLOMA -
Fairfield Senior High School
Some College (No Degree) - Health Science Technology
Cincinnati State Technical And Community College