Jaire Smith
Jacksonville,FL
Summary
Results-driven Information Specialist with proven success in managing secure files and data. Accomplished team player with strong analysis and troubleshooting skills. Possesses superior communication skills with both technical and non-technical team members. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Information Specialist
Digital Federal Credit Union
Jacksonville , FL
05.2022 - Current
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Patient Access Representative
Spectra- ChangeHealth Care
Jacksonville , FL
12.2021 - 05.2022
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Facilitated communication between patients, staff members, and third party payers.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified insurance coverage for services provided by the facility.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
CS Assistant Manager
Bed Bath & Beyond
Winston-Salem, NC
08.2018 - 07.2019
- Led team engagement to assist cross-functional departments and achieve goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Associate of Science -
Forsyth Technical Community College
Winston-salem, NC12-2019
Skills
- Information Management
- Database Administration
- Regulatory Compliance
- Call Management
Timeline
Information Specialist
Digital Federal Credit Union
05.2022 - Current
Patient Access Representative
Spectra- ChangeHealth Care
12.2021 - 05.2022
CS Assistant Manager
Bed Bath & Beyond
08.2018 - 07.2019
Associate of Science -
Forsyth Technical Community College