Jaishri Jayawanth

Worked on Cloud-based Productivity Applications like Visionlink Productivity and Minestar Edge which gathers and summarizes machine telematics and jobsite data from all Caterpillar equipments

• Built new webhelp for Cat Productivity based on Customer Study and Pain points
• Developed in-app help using and ChatBots using Walkme, which increased adoption by 20%
• Migrated content to XML based DITA using Adobe AEM
• Worked on API documentation and upskilled team on API docs
• Managed localization for global teams and different product lines
• Designed fresh onboarding experience for new users by refining marketing page
• Defined content strategy for global teams, this includes using common tools across business units, designed unified experience, better presentation with videos and infographics
• Worked on marketing content such as brochures, presentations for BAUMA conexpo
• Automated editorial process and created quality metrics for content using Power BI
• Responsible for Product Management and Marketing Strategy for common Cloud platform, and productivity application for Construction and Mining Industries.

Worked on MiCloud Connect product line which is a cloud business communications service that delivers seamless voice, collaboration, and contact center solutions from a single provider

• Strategist for all global content for Mitel Cloud and UC products on https://www.mitel.com/document-center
• Migrated and worked on content design and architecture for content on Salesforce Knowledge Base, reduced support calls by 20%.
• Managing highly productive team of technical writers, who work on wide array of products
• Functional Leadership role for Mitel Cloud Application Technical Publications
• Managing Site Initiatives such as Branding and Innovation
• Was responsible for budget planning for localization, tools, and resource allocation
• Adhered to agile development and PAC process
• Managed localization for global teams and different product lines
• Implemented mobile App for Augmented Reality and Guided Walkthroughs for products which won innovation award
• I also functioned as a Technical Staff for Mitel Clearspan Product which was a global role at Plano, Texas.

Smarsh is a cloud based SaaS global leader in digital communications capture, archiving and oversight

• Authored Vantage mainline release content for a cloud based Webhelp using Confluence
• Worked on documentation plans, migration strategies, assigned projects/modules to team members.
• Worked with marketing to create blogs and white papers.
• Worked in agile environment.
• Created interactive videos of documentation deliverables, creating QFE (bug fix) reports and API documentation
• I mentored new writers and created quality metrics to define quality of deliverables

Functioned as a technical writer for EMC VPLEX, EMC VPLEX is a virtual computer data storage product.

• Authored product installation, configuration, administrator and user guides using DITA.
• Worked on help documentation, attending planning meetings and developing documentation plans, following Agile methodology for project lifecycle.
• Created and managed VPLEX procedure generator module.
• Defined quality standards and XML documentation standards for global teams across 3 locations (US, Canada and India).

• Drafted technical patents and user manuals
• Conducted patent analysis and creating comparative reports
• Prosecuted rejected and pending patent cases
• Created User Manual for Independent Innovators.