JAIVIA CONAWAY
Dallas,TX
Summary
Claims Supervisor with over 6 years of expertise in enhancing claims processing efficiency and customer satisfaction. Demonstrates strong analytical skills and a tenacious work ethic, having successfully implemented a claims tracking system that boosted processing speed by 25% and achieved a 98% resolution rate. Committed to innovating in the claims management sector through strategic business planning and effective team leadership, while fostering a collaborative environment to drive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Flood Adjuster
Eberls Claims Service
Dallas, Texas
10.2024 - 12.2024
- Communicated effectively with policyholders, providing updates and explaining claim processes every 2 days.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes within 7 days if receiving the claim.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Supplement Property Estimator
Crawford And Company
Allen, TX
03.2023 - 11.2023
- Established posture for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities
- Used Xactimate to create 25+ accurate and timely estimates per week
- Utilized strong analytical skills to assess and process insurance claims accurately and efficiently, ensuring fair and timely settlements an average of 4+ times per day for clients
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates
Auto Catastrophe/ Flood/ Total Loss Adjuster
TheBest Claims Solutions
Irving, TX
03.2022 - 12.2022
- Demonstrated effective communication and problem-solving abilities in addressing client concerns and inquiries, leading to 15% improvement in client satisfaction
- Collaborated with cross-functional teams to ensure accuracy and efficiency of policy processing, contributing to 12% increase in operational productivity
- Strengthened client relationships by providing clear communication throughout claims process, ensuring all parties were well-informed of progress and outcomes
- Used CCC and Michell to write estimates and settle Total loss claims with a confirmed market analysis to provide to clients
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed
- Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings
- Reduced processing time for total loss claims by implementing more efficient documentation practices
Auto/ Total Loss/Catastrophe Insurance Adjuster
Alacrity Claims Solutions
Carrollton, TX
03.2021 - 01.2022
- Surpassed department goals by 15% for closed claims within target timeframes due to efficient management of workload priorities during peak catastrophe seasons
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines
Assistant Manager
Chick-fil-A
Grand Prairie, Texas
08.2019 - 07.2021
- Led daily operations, achieving 95% customer satisfaction and improved service quality.
- Reduced employee turnover by 20% through effective training and development initiatives.
- Resolved 98% of customer complaints on first contact, demonstrating strong problem-solving skills.
- Managed inventory and budget controls, reducing waste by 10% and enhancing profitability.
- Implemented process improvements, cutting service times by 18% during peak hours.
Education
Bachelor of Business Administration - Business Administration
Tarrant County College District
High School Diploma -
Mansfield Legacy High School
05.2020
Skills
- Cost Estimation
- Material takeoffs
- Estimate Preparation
- Estimating Software
- Project estimation and bidding
- Change order management
- Scope development
- Cost Reporting
Affiliations
- Prose and Poetry Captain in high school leading 4 students to regionals
Certification
- Professional Scrum Master
- Licensed Claims Adjuster in 12 states
- All-Lines Certified
Timeline
Claims Flood Adjuster
Eberls Claims Service
10.2024 - 12.2024
Supplement Property Estimator
Crawford And Company
03.2023 - 11.2023
Auto Catastrophe/ Flood/ Total Loss Adjuster
TheBest Claims Solutions
03.2022 - 12.2022
Auto/ Total Loss/Catastrophe Insurance Adjuster
Alacrity Claims Solutions
03.2021 - 01.2022
Assistant Manager
Chick-fil-A
08.2019 - 07.2021
Bachelor of Business Administration - Business Administration
Tarrant County College District
High School Diploma -
Mansfield Legacy High School